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PQBoulder
Trending Lyricist I
August 26, 2021
Answered

Nothing works much…

  • August 26, 2021
  • 24 replies
  • 245 views

My Sonos only works sometimes. Is everyone feeling the same level of garbage tech? Support does not work…chatbot nothing. 

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Best answer by GuitarSuperstar

Can you wire one of your speakers to the Xfinity router and see if it makes a difference?

I will try, thank you. Could you explain why this might help long term connectivity stability? Curious. Appreciate your help

I think your instability problems are related to your Linksys mesh network. Wiring one speaker to your router creates SonosNet, a separate mesh network for your Sonos speakers. This will oftentimes improve network performance for all of your Sonos products.

After you connect one speaker to your router, it may take a few minutes for your other speakers to switch over to SonosNet. If you want to confirm that your speakers are in a “wired” setup, go to Settings > System > About My System and the bottom line of each device should read “WM: 0”. NOTE: Because the Move is a portable speaker, it will always say “WM: 1”.

Read more about a wired setup here:

https://support.sonos.com/s/article/3209?language=en_US

24 replies

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PQBoulderAuthor
Trending Lyricist I
August 26, 2021

Logical and VERY helpful @GuitarSuperstar! Thank you and will wire it up. Again, apologies for coming into the  community with such frustration. Hope you understand. Have a good evening 

    Airgetlam
    Airgetlam
    August 26, 2021

    I’d need to go read up on the Linksys mesh, but in general, Sonos needs to have all devices on the same subnet. Some mesh network systems divide each ‘extender’ in to a separate subnet using the same SSID and password. Since Sonos does so much ‘cross chatter’ between all speakers and controllers, if any one device is on a separate subnet, it causes problems. This includes both speakers and devices running a controller. So if one iOS device was connected to subnet A, while the speakers were on subnet B, the two would either not see each other, or potentially have great difficulty in communicating, if one or the other was fluctuating between the signal strength of each subnet’s connection. Your experience certainly suggests this is the issue.

    The solution provided by GuitarSuperstar puts all the Sonos devices on the same subnet, this time created by the Sonos itself, only relying on your router for two things. First, it acts as the DHCP control, assigning IP addresses to all network devices so that they can be used, but also as a single point of communication between all Sonos devices. And the controller, connected to any of the other subnets, can just transmit through to the ‘base’ that the Sonos is plugged in to, and then out across the SonosNet mesh network to all of the Sonos devices.

    One thing to be aware of is that SonosNet is essentially another WiFi signal, just one that you can’t ‘see’ on your router, but still subject to all the potential issues surrounding wifi interference , but with fairly simple care, most of those potentials can be avoided. 

    Bruce
      PQBoulderAuthor
      Trending Lyricist I
      August 26, 2021

      I’d need to go read up on the Linksys mesh, but in general, Sonos needs to have all devices on the same subnet. Some mesh network systems divide each ‘extender’ in to a separate subnet using the same SSID and password. Since Sonos does so much ‘cross chatter’ between all speakers and controllers, if any one device is on a separate subnet, it causes problems. This includes both speakers and devices running a controller. So if one iOS device was connected to subnet A, while the speakers were on subnet B, the two would either not see each other, or potentially have great difficulty in communicating, if one or the other was fluctuating between the signal strength of each subnet’s connection. Your experience certainly suggests this is the issue.

      The solution provided by GuitarSuperstar puts all the Sonos devices on the same subnet, this time created by the Sonos itself, only relying on your router for two things. First, it acts as the DHCP control, assigning IP addresses to all network devices so that they can be used, but also as a single point of communication between all Sonos devices. And the controller, connected to any of the other subnets, can just transmit through to the ‘base’ that the Sonos is plugged in to, and then out across the SonosNet mesh network to all of the Sonos devices.

      One thing to be aware of is that SonosNet is essentially another WiFi signal, just one that you can’t ‘see’ on your router, but still subject to all the potential issues surrounding wifi interference , but with fairly simple care, most of those potentials can be avoided. 

      Very helpful, @Airgetlam. Thank you and @GuitarSuperstar for your sharing of knowledge and time. 

      PQBoulderAuthor
      Trending Lyricist I
      September 4, 2021

      @Airgetlam and @GuitarSuperstar Thank you for your time, expertise, AND HELPING ME SOLVE MY SONOS TROUBLES! SonosNet approach did the trick!Again, apologies for the snarkiness at the beginning and please keep up this wonderful community work. I hope Sonos appreciates your efforts as much as I do. 

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