no sound

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Have turntable and port.has been working great across full system. Now no sound. Says line in and shows music but not coming thru speakers

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Gabriel ZAnswer

Enthusiast II

Hey @JimmyAbubilla, welcome to the Sonos Community!

Sorry to hear you are not getting audio on your system from the turntable anymore.

Has anything else changed in your set-up about the same time the sound stopped coming through?

If you are able to, can you hook-up another source to the Port to see if sound is being played from there?

And to check the reverse: If you are able to, can you connect the turntable to another speaker/speaker system to see if sound is played there successfully?

These are my initial ideas to find the cause, but if all fails, please reach out to our technical support who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Hope that helps!

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Gabriel ZAnswer

Enthusiast II

Hey @JimmyAbubilla, welcome to the Sonos Community!

Sorry to hear you are not getting audio on your system from the turntable anymore.

Has anything else changed in your set-up about the same time the sound stopped coming through?

If you are able to, can you hook-up another source to the Port to see if sound is being played from there?

And to check the reverse: If you are able to, can you connect the turntable to another speaker/speaker system to see if sound is played there successfully?

These are my initial ideas to find the cause, but if all fails, please reach out to our technical support who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Hope that helps!

Translate

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Schlumpf

Virtuoso

@JimmyAbubilla

Just to add… is there anything connected to Ports output (digital or analogue)? If not you could try to connect eg. a bluetooth speaker that also supports a line in to Port. So you can check if there’s an issue with wireless connection on the network or with Ports hardware.

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Ralf

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