Contributor I

NO audio from Port line in

Forum|Forum|4 years ago
May 8, 2022
16 replies
248 views

This has been going on ever since the Sonos app updated about 3wks ago. My system has not changed. Everything worked fine and now it doesn’t. I have tried Sonos Tech Support and they have been infinitely frustrating.

The Issue: I play my records, sometimes it plays audio, but most of the time it doesn’t. I hit stop then play on app then audio plays through Arc only then it quits playing and spits/sputters audio randomly. Then I unplug everything for 1min, wait for everything to reconnect and audio works fine until I the next time I want to play my records.

My System:

2 - One SL

Arc

Sub Gen 3

Port

U-Turn Orbit Turntable

U-Turn Pluto Preamp

Google Nest Wifi Router

Netgear Nighthawk CM1100 Modem

Infinity 300Mbps internet service.

The Google Nest Wifi router is ethernet cable connected to the Arc.

Port Source level is Level 2

Line Out Level is Variable

Autoplay is set up for my TV Room with has the SLs/Arc/Sub; Autoplay Volume is at 38%

Audio Compression is Uncompressed

Everything worked perfectly until the app upated. Now this system is a pain in the ass.

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willisvonwernerAuthor

Contributor I

Changing the audio delay to High and Max didn’t change anything. System still cuts out even after rebooting. Will try this IP Address reserve. I still don’t understand why my system was fine for 2+ years and now it isn’t.

Airgetlam

Possibly because networks aren’t static, but subject to all sorts of vagaries? Things can change, and most frustratingly to folks like me, without any intervention on my part.

Bruce

buzz

Grand Maestro

I still don’t understand why my system was fine for 2+ years and now it isn’t.

At this point we don’t have the data to prove that duplicate IP addresses are an issue for you, but reservations is an easy way to reduce the risk of future surprises. By the way simply making the reservations now might not cure an existing duplicate address issue. You’ll need to reboot everything before making the reservations or wait until enough leases are renewed that duplicates fade away.

We cannot rule out hardware failure.

While in trouble shooting mode if one assumes that the issue must be [...] or cannot be [...], one is likely to be blindsided.

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willisvonwernerAuthor

Contributor I

I still don’t understand why my system was fine for 2+ years and now it isn’t.

At this point we don’t have the data to prove that duplicate IP addresses are an issue for you, but reservations is an easy way to reduce the risk of future surprises. By the way simply making the reservations now might not cure an existing duplicate address issue. You’ll need to reboot everything before making the reservations or wait until enough leases are renewed that duplicates fade away.

We cannot rule out hardware failure.

While in trouble shooting mode if one assumes that the issue must be [...] or cannot be [...], one is likely to be blindsided.

Reserving th IP addresses did not work. Issue continues.

I have no idea what the issue is. All I know is everything worked perfect then the app updated and now it doesn’t.

Reserving the IP and upping the Audio Delay are out.

What else can I do?

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willisvonwernerAuthor

Contributor I

After doing my daily router restart, now the app is telling me that my phone and Sonos are not on the same network - they are - and it is going through set-up procedures. It’s been “Getting your Sonos Arc ready” for about 5min now.

buzz

Grand Maestro

Submit a diagnostic immediately after one of these events and again after your workaround. Post the confirmation numbers here. SONOS staff can comment. Note that reboot deletes most of the interesting diagnostic data.

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