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Stephen Weeks
Contributor I
May 30, 2021 5:17 PM UTC
Answered

Network Problems

I have happily enjoyed Sonos for many years but am currently experiencing a never ending series of issues with my system. Something is not right in my network. Symptoms are constantly disappearing rooms, network connection speed errors, playback skips and stops on streaming radio, Deezer (hifi), music library, etc.

My system includes six players on SonosNet with a Connect to router via ethernet. Router is Netgear Orbi RB50 with two satellites. Service is gigabit with WiFi speedtests in the range of 375 mbps. WiFi is channel 1.  SonosNET channel 11. 

I have rebooted the system and brought devices back one at a time to try to get things stable. Changed channels. But nothing has  worked. Please help. 

Diagnostic 789026404

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Corry P
Corry PAnswer
Sonos Staff
May 31, 2021 8:00 AM UTC

Hi @Stephen Weeks 

Welcome to the Sonos Community!

Your system is suffering from interference at the Office Connect.

Please read our Reducing Wireless Interference pages on identifying possible sources of interference and remove them so they’re at least 1m away from the Connect.

That should help at least in part.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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6 replies

ClausN
May 30, 2021 5:27 PM UTC

Have you tried another ethernet cable? Or try connecting another speaker by ethernet in stead of the Connect.

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Stephen WeeksAuthor
Contributor I
May 30, 2021 6:02 PM UTC

No. Will do. Thanks for the tip. 

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Stephen WeeksAuthor
Contributor I
May 31, 2021 3:44 AM UTC

Bad ethernet cable! Thank you!

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    Corry P
    Corry PAnswer
    Sonos Staff
    May 31, 2021 8:00 AM UTC

    Hi @Stephen Weeks 

    Welcome to the Sonos Community!

    Your system is suffering from interference at the Office Connect.

    Please read our Reducing Wireless Interference pages on identifying possible sources of interference and remove them so they’re at least 1m away from the Connect.

    That should help at least in part.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Stephen WeeksAuthor
    Contributor I
    Jun 1, 2021 6:06 AM UTC

    Thanks Corry. I did move that Connect a little further away from my router, which I assume was the problem device. And replaced the ethernet cable. All seems well now. 

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      Corry P
      Corry P
      Sonos Staff
      Jun 1, 2021 8:14 AM UTC

      Hi @Stephen Weeks 

      Fantastic! Glad to hear it - thanks for updating us!

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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