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AMOAmir
Trending Lyricist I
January 18, 2020
Answered

network bandwidth insufficient to maintain playback buffer

  • January 18, 2020
  • 27 replies
  • 4876 views

Hi all,

So sorry for the repeat question but as I have another problem as well I thought it might be best to ask it separately.

Basically, I do get the bandwidth insufficient error but also when I don't get that if I connect more than 2 play:1 speakers to a sonos boost it again goes off. Basically 2 boosts are connected with wire to the sonos system and then each of the boosters are supposed to support 3 speakers on each floor separately. 

My diagnosis number is 799501210. 

Any suggestions are very much appreciated. 

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      Best answer by buzz

      When a Group is built, the first player is elected as the Group’s “coordinator”. All traffic for the Grouped players flows through this unit. If this unit is on the edge with respect to its wireless connectivity, the Group will suffer. Obviously as the Group grows, problems accelerate. Sometimes building the Group in a different order is helpful. For example if one of the players is wired, make this unit the coordinator.

      27 replies

      Airgetlam
      Airgetlam
      January 18, 2020

      That’s a good indication of some wifi interference in your local environment. Read through the FAQ, and pay particular attention to the area where they suggest that you change the SonosNet channel, although that may not be the only valid suggestion. 

      Bruce
      AMOAmirAuthor
      Trending Lyricist I
      January 18, 2020

      Thank you so much for your kind reply. We have already tried the different channels on Sonos network settings, but will go through the whole link. Thanks again! But can I ask you if you think problem with connecting 3 speakers to one booster comes from the same issue or not?

      Airgetlam
      Airgetlam
      January 18, 2020

      No, I have 18 or so speakers connected to a single BOOST.

      If nothing in that FAQ seems to resolve your situation, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and contact Sonos Support to discuss it.

      I usually suggest the phone folks, they have more tools available, but are available Monday through Friday during business hours. Twitter support folks are available 24/7.

      There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

       

      Bruce
        Belly M
        Belly M
        January 18, 2020

        Hi all,

        So sorry for the repeat question but as I have another problem as well I thought it might be best to ask it separately.

        Basically, I do get the bandwidth insufficient error but also when I don't get that if I connect more than 2 play:1 speakers to a sonos boost it again goes off. Basically 2 boosts are connected with wire to the sonos system and then each of the boosters are supposed to support 3 speakers on each floor separately. 

        My diagnosis number is 799501210. 

        Any suggestions are very much appreciated. 


        Please explain to what the Boosts are connected to and if any of your Sonos speakers are wired to your router.

          AMOAmirAuthor
          Trending Lyricist I
          January 18, 2020

          Thanks Airgetlam, you have been very useful :)

          AMOAmirAuthor
          Trending Lyricist I
          January 18, 2020

          Hello Belly,

          Thanks for your reply.

          Sorry for late reply I was trying to ask these from manager. 

          Boosts are connected with ethernet to internet router and no wired connection with any speakers.

           

           

          Belly M
          Belly M
          January 18, 2020

          Hello Belly,

          Thanks for your reply.

          Sorry for late reply I was trying to ask these from manager. 

          Boosts are connected with ethernet to internet router and no wired connection with any speakers.

           

           

          Might be worthwhile unplugging one boost to see the effect that has.

          AMOAmirAuthor
          Trending Lyricist I
          January 18, 2020

          Would it be possible for you to elaborate on that please? What sort of effect? Do you mean to put all the speakers on one boost? The 2 boosts are on two different floors

          Belly M
          Belly M
          January 18, 2020

          Would it be possible for you to elaborate on that please? What sort of effect? Do you mean to put all the speakers on one boost? The 2 boosts are on two different floors


          unplug one boost from the electricity or even just unplug the network cable.

           

          make sure the boost’s are not close to the router, a few feet away is best,

          AMOAmirAuthor
          Trending Lyricist I
          January 18, 2020

          Thanks, I will try these next week. Just to mention that the router is in lower ground and one boost ground floor and one first floor.

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