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Simon_C
Contributor I
December 30, 2021

NAS Library not indexing

  • December 30, 2021
  • 11 replies
  • 536 views

A few weeks ago my Sonos setup ( 2x Play 5’s) lost the music library which is on my Drobo ( I don’t know why) I have managed to set the path to the music library ( off topic but why isn’t this easy? Why can’t I simply browse to it?) but when I press to update the index on my iPhone it goes grey for a second but then nothing happens. If try to update on my Mac it beachballs forever until I give up. ( over 24hours) If I try to update on my PC the Music Library on the desktop app says its indexing but then it stops after a second and nothing happens. My library is quite large but still way under the track limit. I don’t know what to do to try to get this working again ( had years of pain free setup prior to this) Any ideas?

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      Airgetlam
      Airgetlam
      January 11, 2022

      I’d have thought the deletion of the app, followed by a reinstall, might have ‘fixed’ that potential issue? You’ve got a lot more knowledge in that area than I do… ;)

      Although it does raise the specter of either a virus program or VPN of some type, set up oddly, blocking the access between the Sonos and the NAS? I really don’t know, but for some reason the OP has resisted all of my requests to submit a diagnostic, and have someone at Sonos look at the error log to tell us what is going on. 

      Bruce
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