My Sonos Connect's upgrade credit isn't showing up

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I connected my old Sonos Connect from my storage unit to my account today, and I cannot see the upgrade credit. I would love to buy a whole new system. Does anyone know what’s going on?

S2 upgrade

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D

DpaulynAnswer

Trending Lyricist I

Not so. My Connect was not showing up for upgrade - only the Bridge. I called Sonos customer service - thy said that the connect upgrade to Port can be done only by phone; they were ready to take my order at 30% off list price plus tax.

Stanley_4

Grand Maestro

Did you go through the upgrade process?

https://www.sonos.com/en-us/upgrade

If it has been offline a while it might not show up on your system list right away.

You might want to run an update on your system to load the latest software on it too.

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Mr. T

The ability to upgrade the device should show online after 24hrs

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D

DpaulynAnswer

Trending Lyricist I

Not so. My Connect was not showing up for upgrade - only the Bridge. I called Sonos customer service - thy said that the connect upgrade to Port can be done only by phone; they were ready to take my order at 30% off list price plus tax.

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