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xiehaha
Contributor I
Jul 21, 2021 7:54 AM UTC
Answered

my sonos can`t connect wifi

hi, guys, i need help,

yesterday arrived my sonos, the picture, which  is made  with IKEA,

i got the sonos app, and  i add it , but  when i put the  password,

they said,`please, control the setting modem”,

so  i open the 192.168.1.1, according the advise from app,

i  had divided the wifi, the 2.4gzhz with different name , and model wifi is mixed 802.11 b/g/n,

 

and then i tried again, but  i faild another time , and on app ,they said again` please, control the setting modem`,

so  i thought maybe i was far from modem,

so  i put it very close to the modem , and i tried again,

but  i faild again…

i`m very sad, and confused  , please someone hlep me ,

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Corry P
Corry PAnswer
Sonos Staff
Jul 22, 2021 8:43 AM UTC

Thanks @el rubio - that’s a very good point.

@xiehaha, I recommend you read the Mesh Networks section of my Troubleshooting Sonos on WiFi article here:

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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6 replies

Ken_Griffiths
Ken_Griffiths
Jul 21, 2021 12:41 PM UTC

What router and mobile device are you using? What operating system version is installed on the mobile device?

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    el rubio
    el rubio
    Jul 21, 2021 3:07 PM UTC

    hi, if it is the Symfonisk, you may try to connect it with an ethernet (RJ-45) cable to your router 

     
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    salu2.eu
      xiehahaAuthor
      Contributor I
      Jul 22, 2021 7:07 AM UTC

      TIM from italy, also the modem is tim, but i have just bought the DECO M4, the APP i installed sonos with  yellow logo.

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      Corry P
      Corry P
      Sonos Staff
      Jul 22, 2021 8:08 AM UTC

      Hi @xiehaha 

      Please ensure that your mobile device is connected to the 2.4GHz signal when you setup Sonos to connect to your WiFi. Once the steps are successful, it won’t matter which frequency your device is connected to thereafter.

      If this doesn’t help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

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      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      el rubio
      el rubio
      Jul 22, 2021 8:33 AM UTC

      the DECO M4 will most likely have created a new wifi network - to avoid any confusion it may be wise to deactivate the wifi signal in your (TIM) router to make sure all devices connect to the same network - as suggested by Corry P, make sure your device with the SONOS App is connect to the 2.4GHz network

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      salu2.eu
      Corry P
      Corry PAnswer
      Sonos Staff
      Jul 22, 2021 8:43 AM UTC

      Thanks @el rubio - that’s a very good point.

      @xiehaha, I recommend you read the Mesh Networks section of my Troubleshooting Sonos on WiFi article here:

       

      Translate
      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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