my amp is not working and its brand new

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Hello

I have a Sonia amp which has been professionally installed . It worked for 10mins and then a red scd white flashing light has come on. After an hour with dojos support rebooting and doing what they told me it's still not working.

it's one amp and 4 speakers can anyone help me solve this.
the amp has strong wifi

Sonos Amp

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AjTrek1Answer

Hi

Read the article (in the link) and learn what to do. However since it was professionally installed there are a couple of options:

If you purchased everything through the installer then IMO they are responsible to get things working properly including replacing the Amp if necessary.

If you purchased your hardware yourself then the installer should trouble shoot every thing. If they cannot resolve the issue you can contact Sonos Support as the link suggests or you can return the amp to place of purchase and request a replacement. Replacement depends upon if you are still within the proper timeframe.

https://support.sonos.com/en-us/article/sonos-led-lights

Together Everyone Achieves More = T.E.A.M.

AjTrek1Answer

Hi

Read the article (in the link) and learn what to do. However since it was professionally installed there are a couple of options:

If you purchased everything through the installer then IMO they are responsible to get things working properly including replacing the Amp if necessary.

If you purchased your hardware yourself then the installer should trouble shoot every thing. If they cannot resolve the issue you can contact Sonos Support as the link suggests or you can return the amp to place of purchase and request a replacement. Replacement depends upon if you are still within the proper timeframe.

https://support.sonos.com/en-us/article/sonos-led-lights

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Together Everyone Achieves More = T.E.A.M.

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