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GordonRoof
Contributor II
May 26, 2022 10:17 AM UTC
Answered

My Alarm is playing Sonos Chime instead of Tunein Radio Station

Help,

This is so annoying and it never used to happen. I have had Sonos Speakers in every room since 2018 and no problem until recently. The first alarm is set for 5am weekdays to play LBC on Tunein. The second one is set for 7am weekends to play Classic FM on Tunein. The problem is totally Random, some days it happens and others it doesn't. I had a 46 minute one to one with Sonos on Wednesday 18th May and the alarms worked for 3 days until the problem started reoccurring, again randomly. The case number is 03899693. 

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    dave77
    dave77Answer
    Headliner I
    Jun 21, 2022 11:05 AM UTC

    Hi @Corry P , the Boost didn’t fix it, I placed it at the centre of the house but still had failed alarms. Now I’ve tried something new, and it has worked 3 days in a row so far. I figured that lots of people could be setting alarms on the hour so whatever service is used it may be at its peak time, hence taking longer to respond and failing to start in the allotted timeframe. So I changed the alarm from 7am to 6:53am, I’ll see how that goes 😁

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    dave77
    dave77
    Headliner I
    Jun 12, 2022 7:06 PM UTC

    It worked ok for 2 days then played the chime again today, can you see any issues here?

    885295608

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    Corry P
    Corry P
    Sonos Staff
    Jun 13, 2022 9:26 AM UTC

    Hi @dave77 

    Yes. The Kitchen speaker (hosting SonosNet) is having real trouble communicating with the Bedroom speaker. The signal strength is at the low end of being acceptable, but it seems interference (at the Bedroom) is probably overcoming it at times. If you put your phone near the speaker when you go to bed, that would be something to change.

    Having no idea about the layout of your home, I can only really say that if you can decrease the straight-line distance between these two, please do so. Alternatively, if you can get them even further apart, the Bedroom may then use the Living Room as it’s connection point instead.

    Alternatively, if you can get an ethernet connection to the Living Room, this would make that connection more “attractive” to the Bedroom speaker (One WiFi hop to a wired connection is more attractive than two hops, and stronger signals are too, but less so). In fact, Living Room looks like a more suitable location for the ethernet connection than Kitchen does as it’s more centrally located, going by the various signal strengths. The portables use WiFi, so don’t come into the equation.

    I hope this helps.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    dave77
    dave77
    Headliner I
    Jun 13, 2022 10:00 AM UTC

    Thanks. I do have a Boost that I could use and place a bit more central, I will try that. I’ve got a Hubitat hub and have been playing around using that to start the alarm, seems to work fine so I could use that as backup. Settings here incase anyone ever needs to fo this…..

     

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    dave77
    dave77Answer
    Headliner I
    Jun 21, 2022 11:05 AM UTC

    Hi @Corry P , the Boost didn’t fix it, I placed it at the centre of the house but still had failed alarms. Now I’ve tried something new, and it has worked 3 days in a row so far. I figured that lots of people could be setting alarms on the hour so whatever service is used it may be at its peak time, hence taking longer to respond and failing to start in the allotted timeframe. So I changed the alarm from 7am to 6:53am, I’ll see how that goes 😁

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    Corry P
    Corry P
    Sonos Staff
    Jun 21, 2022 12:12 PM UTC

    Hi @dave77 

    Now that is some out-of-the-box thinking. I like it. 🤞🏻

    Although in those 7 minutes I would fall asleep again. Perhaps 6:58? 

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      dave77
      dave77
      Headliner I
      Jun 27, 2022 3:39 PM UTC

      7 days and all good set at 6:53am :) Had a failure over the weekend as the alarm was set for 8am, need to change that to 7:53am!

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        Corry P
        Corry P
        Sonos Staff
        Jun 28, 2022 7:40 AM UTC

        Hi @dave77 

        That’s good to hear - thanks for updating the thread!

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        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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