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Lemmy
Contributor II
Aug 29, 2021 10:05 AM UTC
Answered

Music drops on my Play5

Hi!
I’ve tried to get some answer on this question many times.
Today I am listening on radio stations on my Play5 and music drops like every 5min.
FYI. I started the day by rebooting the system.
My Connect Amp and Play 5 is ethernet hardwired, so wifi interference should not be the problem.

What can I do?

Diagnostic is sent: 562884770.

/Lemmy

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Corry P
Corry PAnswer
Sonos Staff
Aug 30, 2021 9:59 AM UTC

Hi @Lemmy 

Thanks for your post!

Please disable Crossfade and Shuffle while playing - does that improve playback on the Play:5? If not, I recommend you get in touch with our technical support team directly.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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11 replies

GuitarSuperstar
Lead Maestro
Aug 29, 2021 1:00 PM UTC

Try unplugging the Connect:Amp and Play:5 from power for a couple of minutes and rebooting your router. Also reboot your phone.

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"Receive with simplicity everything that happens to you." - Rashi
    LemmyAuthor
    Contributor II
    Aug 29, 2021 1:08 PM UTC

    Try unplugging the Connect:Amp and Play:5 from power for a couple of minutes and rebooting your router. Also reboot your phone.

    As I said, I started my day by power off the units, reboot. After 1h music drops

    /L

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    nik9669a
    Senior Virtuoso
    Aug 29, 2021 1:17 PM UTC

    You didn’t say you left the units powered down; just that you rebooted. Unplug everything for a few minutes. Restart the router and wait for it to fully restart. Then power up your speakers. Try that and let us know how it goes. 

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    UKMedia
    UKMedia
    Aug 29, 2021 2:47 PM UTC

    If the problem continues, please see my post here: Tips & Tricks - Resolving random issues impacting Sonos devices.. | Sonos Community

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    Remember: Sometimes Red Wine helps :)
    LemmyAuthor
    Contributor II
    Aug 29, 2021 3:25 PM UTC

    You didn’t say you left the units powered down; just that you rebooted. Unplug everything for a few minutes. Restart the router and wait for it to fully restart. Then power up your speakers. Try that and let us know how it goes. 

    Hi!
    I did a complete power down on all sonos products and router.
    The problem is still there.

    I also checked all other connected devices and there is no conflict that they are using the same IP address.

    Thanks
    Lemmy

    Translate
    UKMedia
    UKMedia
    Aug 29, 2021 3:27 PM UTC

    You didn’t say you left the units powered down; just that you rebooted. Unplug everything for a few minutes. Restart the router and wait for it to fully restart. Then power up your speakers. Try that and let us know how it goes. 

    Hi!
    I did a complete power down on all sonos products and router.
    The problem is still there.

    I also checked all other connected devices and there is no conflict that they are using the same IP address.

    Thanks
    Lemmy

    How did you check for duplicate IP addresses across your complete home network - the router won’t show this! Have you reserved IP addresses for your Sonos devices?

    Translate
    Remember: Sometimes Red Wine helps :)
    LemmyAuthor
    Contributor II
    Aug 29, 2021 4:23 PM UTC

    You didn’t say you left the units powered down; just that you rebooted. Unplug everything for a few minutes. Restart the router and wait for it to fully restart. Then power up your speakers. Try that and let us know how it goes. 

    Hi!
    I did a complete power down on all sonos products and router.
    The problem is still there.

    I also checked all other connected devices and there is no conflict that they are using the same IP address.

    Thanks
    Lemmy

    How did you check for duplicate IP addresses across your complete home network - the router won’t show this! Have you reserved IP addresses for your Sonos devices?

    Hi!
    I have a very few other devices connected and they have static ip-addresses, not in the dhcp range.

    /L

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    UKMedia
    UKMedia
    Aug 30, 2021 9:49 AM UTC

    What speed does www.fast.com show?

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    Remember: Sometimes Red Wine helps :)
    Corry P
    Corry PAnswer
    Sonos Staff
    Aug 30, 2021 9:59 AM UTC

    Hi @Lemmy 

    Thanks for your post!

    Please disable Crossfade and Shuffle while playing - does that improve playback on the Play:5? If not, I recommend you get in touch with our technical support team directly.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    LemmyAuthor
    Contributor II
    Aug 30, 2021 4:03 PM UTC

    What speed does www.fast.com show?

    170 Mbit/sec

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