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Gaucho
Contributor I
July 14, 2022
Answered

music cutting in and out

  • July 14, 2022
  • 11 replies
  • 258 views

i have 3 amps set up on my system and lately the music shuts off and comes back every once in a while and sometimes it keeps playing in one area but not others and vice versa, wondering what the issue could be, seems to only be when I am using Spotify, everything is up to date and my internet is good thru out the house

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Best answer by Corry P

Hi @Gaucho 

Welcome to the Sonos Community!

I would mark @ratty’s reply as the Best Answer, but I’d always look for free - or cheaper - options first.

The fact that all 3 Amps are in the same location and are not ethernet-wired is a problem. End of story. They will be sources of interference for each other.

If you can, the best option would be to have all three wired individually to a network switch, with WiFi disabled on all-but-one of them (leave one on in case you want to expand with wireless speakers at a later date). The switch would be wired to the router (or main node of a mesh), not to a wireless mesh node. Alternatively, you could daisy-chain them with ethernet cables, with one cable leading back to the router.

A final option would be to leave them all on WiFi, but to separate them by 1m.

I hope this helps.

11 replies

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buzz
buzz
Grand Maestro
July 21, 2022

I wired 1 of the amps to the router and wired them to each other, so far so good, I only tested for 1 day but it seemed to have no problems ( i didn’t turn off the wifi because I have some wireless speakers inside) 

hopefully it stays that way

thank you guys for the input

As @Corry P suggested you could reduce overall WiFi interference by disabling two AMP radios. This will improve performance for all WiFi devices, not just SONOS.

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