Multiple accounts on S2 (can't login to personal; password "error").

Forum|Forum|3 years ago
November 9, 2022
13 replies
276 views

I made the mistake of trying to setup a separate Sonos account for work (as we were experimenting with setting up a Sonos system there). I gave a separate email address and created a separate password. On my S2 app (on my iPhone), I logged out of my personal account and logged-into the new work account. Everything seemed fine. That is, until I tried logging out of my work account, and back into my personal account. When I tried to login, the S2 app stated that I was using an incorrect password. I changed the password, but the same error message continued. I went onto my browser and logged into my Sonos account via the Web (with the new password), and everything seems fine (my entire home system is still showing up there, etc). But the S2 iPhone app simply won’t recognize my password (which is a big problem, obviously). The “tech support genius” at Sonos simply suggested deleting and re-installing the S2 app to my phone, which I’m obviously hesitant to do (because I really don’t want to lose all of the bloody work I’ve spent over the years developing my system). For what it’s worth, at the S2 sign-in screen, I’m asked to sign-in for the account associated with my work email (even though I’m logged out)— so it’s obviously caching that account as the default. (Although, when I try logging into my personal, I obviously put my personal email in the email field). Should I try deleting the Work account altogether, to see if that makes a difference/clears the cache? I really hate Sonos sometimes.

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Best answer by John B

The app contains no information of value. Everything is stored on the speakers. There is no risk in uninstalling the app and reinstalling it. It is just a remote control for the system.

Much the same result can be obtained by resetting the app in App Preferences.

But please don’t start resetting speakers.

I I really hate Sonos sometimes.

A phrase involving ‘workman’ and ‘tools’ springs to mind.

Show previous replies

tonsureAuthor

Avid Contributor I

Stop blaming Sonos? Last time I checked, Sonos is the company that designed the S2 app. Is that correct? When I was setting-up the new Roam at work, I was asked by S2 whether I wanted to associate this piece of technology with an existing account or to set-up a new account. My “lack of understanding” here was– what? The English language? Why on earth do people like you troll community message boards like this?

J

John B

Troll? I have been trying to explain to you how Sonos works in the hope that that would help - and clearly wasting my valuable time when I could have been doing something productive.

What lack of understanding? Of everything. The belief that the app contained your system information (even mocking the support guy who suggested you reinstall the app). Thinking that you would need to give log in information to colleagues for them to use the system. Confusing the roles of apps, systems and accounts.

Nothing of what I said seemed to get through - it was all just Sonos’ fault. There is nothing wrong with not knowing something. Not many people want to be a Sonos geek like me. But some basic understanding helps. If you had followed the Sonos tech guy’s advice then you may not even have needed to come on here.

J

John B

Stop blaming Sonos? Last time I checked, Sonos is the company that designed the S2 app. Is that correct? When I was setting-up the new Roam at work, I was asked by S2 whether I wanted to associate this piece of technology with an existing account or to set-up a new account. My “lack of understanding” here was– what? The English language? Why on earth do people like you troll community message boards like this?

I think you will find that you were asked whether you wanted to join an existing SYSTEM or set up a new SYSTEM.

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