Move + Port sound quality

Forum|Forum|3 years ago
August 1, 2023
12 replies
248 views

Playing vinyl via Port results in very poor sound quality on Move (1950’s portable AM radio level). Vinyl via port on the rest of my Sonos system sounds great (Amp, One, Play 1, SL). Move quality is great with other sources. Move is not being moved when moving from say Spotify to vinyl, so not signal loss. Since quality on 9 other Sonos devices is great, it’s not a record player issue. Software is current. It’s done this since day one couple years ago. Confused.

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Best answer by Airgetlam

The signal being send from the input to each speaker is the same. There should be no difference in sound quality. That suggests a couple of potential concerns to look at, but we’re guessing at this point. First, it is possible that there is a hardware fault on your Move. Playing any other stream would be a great way to tell.

Second, and much more likely, in my opinion, is indeed wifi interference of some type.

But honestly, your best bet is to recreate this odd sounding playback, then submit a system diagnostic, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.