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DarthVader1950
Contributor I
June 20, 2021
Answered

Move has lost both Bluetooth and Wifi

  • June 20, 2021
  • 9 replies
  • 195 views

So my move is no longer connecting to WiFi nor will it go into Bluetooth mode (no blue light).  Ran set up a few times but says Move added but not to wifi, please continue in setting tab, of course there its only shows not connected to wifi.   The only change recently was a ComCast upgraded router to gigabit speed.  I have rebooted that several times.  No Joy.   Any help would be appreciated.

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Best answer by Corry P

Hi @DarthVader1950 

Welcome to the Sonos Community!

If you’re still having this problem, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

9 replies

DarthVader1950Author
Contributor I
June 20, 2021

So I managed to get the wifi working, still no Bluetooth.

GuitarSuperstar
Lead Maestro
June 20, 2021

Try rebooting the Move following these steps:

  1. Take Move off of the charging base.
  2. Hold the power button for at least 5 seconds, or until the status light turns off.
  3. Wait 10 seconds.
  4. Press the power button or place Move back onto its charging base.
"Receive with simplicity everything that happens to you." - Rashi
    DarthVader1950Author
    Contributor I
    June 20, 2021

    had to do what your recommended and reboot the router, it worked for wifi.  Still no Bluetooth though.

    GuitarSuperstar
    Lead Maestro
    June 20, 2021

    What happens if you press and hold the Bluetooth button on the Move after putting the Move into Bluetooth mode?

    "Receive with simplicity everything that happens to you." - Rashi
    Airgetlam
    Airgetlam
    June 20, 2021

    Just as a random thought, did you have more than one Bluetooth device active? The Sonos would glom on to the first active signal it sees, and then not connect to any secondary device. If that’s the case, turning off any other Bluetooth sending devices would allow the Sonos to ‘see’ the one that you’re trying to connect to. 
     

    For instance, turning off the Bluetooth signal on my iPhone will allow the Sonos to connect to the Bluetooth signal from my computer.

    Bruce
    DarthVader1950Author
    Contributor I
    June 20, 2021

    What happens if you press and hold the Bluetooth button on the Move after putting the Move into Bluetooth mode?

    It won’t go into Bluetooth mode,  no blue light

    DarthVader1950Author
    Contributor I
    June 20, 2021

    Just as a random thought, did you have more than one Bluetooth device active? The Sonos would glom on to the first active signal it sees, and then not connect to any secondary device. If that’s the case, turning off any other Bluetooth sending devices would allow the Sonos to ‘see’ the one that you’re trying to connect to. 
     

    For instance, turning off the Bluetooth signal on my iPhone will allow the Sonos to connect to the Bluetooth signal from my computer.

    This is the first time I tried Bluetooth on it 

    Corry P
    Corry PAnswer
    Sonos Staff
    June 23, 2021

    Hi @DarthVader1950 

    Welcome to the Sonos Community!

    If you’re still having this problem, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      DarthVader1950Author
      Contributor I
      June 28, 2021

      Thanks for all the responses,  I will contact tech support.

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