Move always missing

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I have had a Sonos system for years, I’ve got rooms with stereo pairs and a surround sound set up…..everything is Sonos I absolutely love it…..well I did until I got a Move at Christmas, it’s constantly going missing or offline, constantly dropping out and it’s so frustrating and causing issues with the set up.
I have a wired set up and can’t understand or get to the bottom of why.
Any advice would be appreciated

Paul

Sonos Move

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Answer

Hi @paulhadcock. Thanks for the post and welcome to the Community.

I would like to investigate why the Move drops out further. Would you be able to provide me with a diagnostic report of your Sonos system? After replying to this post with a confirmation number, I would be happy to take a look.

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Freddo12345

Lyricist I

Yep our move is constantly missing or offline from app. I Rang Sonos and spent a good hour or two on phone doing reset and diagnostics, worked for a day or two and then missing from app again. I will be taking it back for a refund. No use paying for a sometimes speaker.

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