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Help11
Contributor I
October 2, 2022
Answered

missing sonos products

  • October 2, 2022
  • 16 replies
  • 267 views

I have 2 Sonos connects in 2 diff rooms. Worked for years without problem. Lately though it seems only one sonos at a time is recognized by the app. When I search for missing products it sometimes adds the one missing but then loses the other one.  So it seems the app only recognizes one sonos at a time now ? Help !  I have tried all the troubleshooting suggested and nothing works. 

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Best answer by John B

No.  Ethernet wont be possible.

What is strange is that the Sonos App acknowledges both units by correct serial number and will connect both at the same time like it has for the the last 4 years without issue) but lately it only stays that way for short periods of time.  It also will connect each unit individually but bump the other one off when it does that.

I suspect it is something to do with the extenders.  Sonos devices and controllers need to talk to each other constantly and if the Connects or controllers are flipping between extenders or router then communications can become disrupted.

16 replies

John B
October 2, 2022

Hi.  Do you have any other Sonos products?

hat sort of network do you have>?  Mesh?  Extenders?

Is any Sonos device wired to your router?

 

Help11Author
Contributor I
October 2, 2022

No other sonos prods. 
regular Internet with extenders. 
nothjng wired to router. 
 

worked for 4yrs, then about a month ago started dropping one item

John B
October 2, 2022

Although it has worked for 4 years, extenders are not supported by Sonos, and behaviour can be unpredictable.  What happens if you experimentally turn off the extenders?  Is one of the Connects close enough to your router to temporarily connect it by Ethernet?

Help11Author
Contributor I
October 2, 2022

No.  Ethernet wont be possible.

What is strange is that the Sonos App acknowledges both units by correct serial number and will connect both at the same time like it has for the the last 4 years without issue) but lately it only stays that way for short periods of time.  It also will connect each unit individually but bump the other one off when it does that.

John BAnswer
October 2, 2022

No.  Ethernet wont be possible.

What is strange is that the Sonos App acknowledges both units by correct serial number and will connect both at the same time like it has for the the last 4 years without issue) but lately it only stays that way for short periods of time.  It also will connect each unit individually but bump the other one off when it does that.

I suspect it is something to do with the extenders.  Sonos devices and controllers need to talk to each other constantly and if the Connects or controllers are flipping between extenders or router then communications can become disrupted.

AntMcCabe
Lyricist I
October 19, 2022

Hey Guys, This thread caught my interest as i’m getting really fed up with the temperamental nature of the Sonos S2 app recognising devices and not, also if they do appear in my list, i often get the error message ‘Can not connect to device’. The suggestion of extenders caught my eye as i suspected this to be the reason for a while. Is there a way to force the device to look for the Wifi signal coming from the main Wifi router?

Airgetlam
Airgetlam
October 19, 2022

There is no way to “guaranty” the networking, when two devices are using the same SSID, but if you unplug the extender, the Sonos will connect to the signal it can “see”...but there’s no guaranty how long that will maintain. 

Bruce
AntMcCabe
Lyricist I
October 20, 2022

Ok thanks - Good feature request for the Sonos team to consider or provide extender support. For stability this means i need to potentially remove my device from the extender area as my home office is reliant upon the extender

 

    Airgetlam
    Airgetlam
    October 20, 2022

    It’s been a request since Sonos was released, so I wouldn’t hold out much hope, but who knows. 

    Bruce
    John B
    October 20, 2022

    A solution that would almost certainly work would be to wire one speaker to the router, or get a Boost and wire that.  This takes the Sonos off your WiFi and makes flipping between extenders  irrelevant.  Sonos was originally designed to work in this way and so a solution has always existed. That is another reason why Bruce is correct to say “don’t hold your breath”.

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