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hrdwck
Avid Contributor I
July 20, 2021
Answered

lost a speaker - found it and lost the rest

  • July 20, 2021
  • 4 replies
  • 166 views

I lost the kitchen speaker - followed the in app support and found it, only to then lose all the rest. Followed the in app support again but can’t find rest of the speakers. Quite frustrating. Can anyone help with an answer, please. 

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Best answer by Stanley_4

A good place to start would be powering down all Sonos devices, rebooting the router and controllers, then powering your Sonos back up one at a time, if any are wired do them first.

If that works you may have a problem similar to several of us here where the addressing gets confused. If you use the router’s DHCP settings to assign static/reserved addresses it should not happen again.

4 replies

Stanley_4
Stanley_4Answer
Grand Maestro
July 20, 2021

A good place to start would be powering down all Sonos devices, rebooting the router and controllers, then powering your Sonos back up one at a time, if any are wired do them first.

If that works you may have a problem similar to several of us here where the addressing gets confused. If you use the router’s DHCP settings to assign static/reserved addresses it should not happen again.

hrdwckAuthor
Avid Contributor I
July 22, 2021

Thank you. 
 

I followed your instructions but then found that by hardwiring one speaker to the router I was able to re-establish connection across the whole system.

 

 

controlav
controlav
Lead Maestro
July 22, 2021

If problems persist, please tell us which router you are using.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Stanley_4
Stanley_4
Grand Maestro
July 22, 2021

Thank you. 
 

I followed your instructions but then found that by hardwiring one speaker to the router I was able to re-establish connection across the whole system.

 

 

That moved all your Sonos off your home WiFi and put them on SonosNet using the wired Sonos to talk to the router. If it was a WiFi issue it should be solved, if not at least you eliminated a few possibilities.

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