Contributor I

Answered

Keeps cutting out

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How can I stop this. Bought $6,000 worth of gear and not working properly.

Cutting out

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Jeff SAnswer

Retired Sonos Staff

Hi folks,

If you're getting audio interruptions, please follow the steps found in this guide, which covers the most common causes. If that doesn't help, please reach out to our phone team who can troubleshoot the issue live.

Moderator note: Audio interruptions are often caused by WiFi interference. If you are still having issues, please start a new topic with the following information:

What devices do you have?
Has anything changed on the network?
Which service(s) are you trying to listen to?
Is the behaviour always the same?
Can you recreate it with ease, or is it random?

Alternatively, you may wish to contact us via another support channel.

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VictoryPerformancePT

Lyricist I

Audio keeps cutting out here as well. No recent changes and has gotten progressively worse over the past week. Reference number: 953564960

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Edward R

Retired Sonos Staff

Hi, User738303. Hello, VictoryPerformancePT. Thanks for the diagnostics. They both showed a lot of WiFi interference. This is often the cause of audio playback issues. You may also wish to consider changing your Sonos wireless channel. If those links don't work, not to worry, we can certainly get to the bottom of this for you. Following any further occurrence of this issue or changes in your setup, please submit further diagnostics and respond with the confirmation number. This way we can identify the cause. Though I do think the solution lies in those articles. Many thanks in advance.

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Try searching our articles for help with your question: https://www.sonos.com/en/support

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lawrencf

Lyricist I

I'm having the same problem, audio recently started cutting in and out. I have one of my Sonos 1 hardwired but its been dropping lately. Submitted diagnostics 389115523. I do have Unify access points.

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Edward R

Retired Sonos Staff

lawrencf, this may resolve your issue: Go to Settings, Advanced Settings, Wireless Setup, Do not enter the password, tap RESET. Can you test this for me and try again?

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Try searching our articles for help with your question: https://www.sonos.com/en/support

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BKINS

Contributor I

302180075

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Smilja

302180075

Duplicate post.

https://en.community.sonos.com/troubleshooting-228999/sonos-going-in-and-out-6821408

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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rngunby

Lyricist I

My audio keeps cutting out during every song as well. Diagnostic 739726097

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Jeff S

Retired Sonos Staff

My audio keeps cutting out during every song as well. Diagnostic 739726097

Thanks for sending in the report. There's a connection error showing up in your report which may explain the cut outs. Please try rebooting each of your Sonos units, including your Bridge. Once everything's back online, test it again. If you're still getting cut outs, it would be best to work the issue live with our phone team. You can find our phone number here.

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artmartfood

Lyricist I

All speakers cutting out diagnostic # 903347808

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sooneratl

Lyricist I

All speakers also cutting out and skipping music constantly. Diagnostic #1308495905

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