Keeps cutting out

Hi @Paul_K,

Thanks for reaching out to the Sonos community and for letting us know about your concern. Upon checking the diagnostic, I can see that you have 2 Sonos systems. In the first one it shows your Living Room, on the other system, it shows your Amp Nyrah and Back Corner Floor Speaker. Are these systems in the same location and connected to the same WiFi network? Have you tried to perform the steps we recommended in this thread? If you have gone through all the steps and you’re still having the same issue, I would suggest contacting our phone support team to further assist you with this. Please let us know if you have any further questions or concerns, we’ll be glad to assist you.

Hi @Rowena B. Thanks for getting back to me. The systems are in two locations on two different networks. The one I’m having issues with is Living room. 

Hi @Paul_K, 

Thanks for your response and for updating us. The diagnostic found Error 701 in your Sonos system, this error means that a Sonos speaker tried to play music but couldn’t finish the request. This error is caused by network communication problems, either between Sonos and your router or between Sonos and the internet.

Here are the steps that you can follow and see if it works for you.

1. Sequential reboot to refresh your network and all your Sonos devices connection.
   • Unplug your network devices (modem, router, any wireless access points on the network) from the power.
   • Wait for 60 full seconds before you plug it back in.
   • Once the router is back online, unplug all your Sonos devices from the power.
   • Please wait 15 seconds before you plug back them back in.
   • Force close the Sonos app from your iOS or Android device.
   • When the status light on your Sonos speakers are solid white, get back on the Sonos app and check if you're connected.
2. Wireless interference can cause communication issues between your speakers. 
   • Follow our article on reducing wireless interference to improve the wireless environment
   • Test music playback and observe your Sonos system performance.

If the issue is not fixed after performing the steps above, I recommend contacting our phone support team with your full network setup including the make and model of each device to further look into this. Please let us know if you have any further questions or concerns, we’ll be glad to assist you. 

Hi, got some sonos speakers and like others on here they cut out constantly. Incredibly annoying. My diagnostic number is: 784569248

Perhaps see if this helps to improve things for you…

1. Set the main routers 2.4Ghz WiFi channel to ‘fixed’ channel 1, 6 or 11 and set the channel-width to 20MHz
2. If the above doesn’t help, then Wire just one Sonos device direct to your router. Then go into the Sonos App and do the following two things:

• Goto “Settings/System/Network” and set the SonosNet channel so that it is at least 5 channels away from your chosen router channel in Step 1 above.
• Whist in the Network Settings in the Sonos App, goto ‘Wireless Setup’ and reset/remove your routers WiFi credentials, as these are not required when running your system with one Sonos device wired to the router.

See if that then improves your Sonos connectivity - if not, go back and try a different Router-WiFi/SonosNet channel, but always keep the two at least 5 channels apart.

Thanks Ken, I will try that!

Hi, 

Could you please help me out with this one? 250213017

Thanks. 

Hi @Feljabu 

As mentioned in the marked Best Answer, you’re best to start a new thread in the Ask a Question section. The community don’t have access to diagnostics, so it’s helpful to explain the issue fully - what you experience, what the source of the audio is, what speakers are affected, what you’ve tried to do to fix it already, what router you have, etc. The more information you can provide, the more help you’ll receive.