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kahanop
Contributor I
September 21, 2021
Answered

Issue with Sonos AMP bricking upon setup (HDMI ARC + Bose outdoor speakers)

  • September 21, 2021
  • 12 replies
  • 463 views

Hi all! I hope you can help me with the following super frustrating situation...

 

Overall issue:

 

I'm trying to set up a Sonos amp for an outdoor kitchen unsuccessfully - 2 Sonos AMPs have been "bricked" (gone irresponsive) attempting to go through the setup. I haven't been able to get any direction or resolution from Sonos support (who only attempted to diagnose / resurrect the faulty Sonos AMPs with no success). I'd appreciate any ideas / help...

 

The setup:

 

Sonos amp connected to:

  • a pair of Bose 251 Environmental Outdoor Speakers
  • Samsung - The Terrace Series 65" - via HDMI connected to the HDMI ARC port on the TV

 

Detailed setup sequence:

 

Hooked up the Amp to the speakers and HDMI cable (my electrician misplaced the banana connectors so he directly hooked the speaker cables into the audio ports)

Connected it to power outlet

The Sonos app identified it as new device and started the set up process

updated the software as part of the setup process

then asked if I wanted to set up as TV or stereo

I selected TV

it claimed it didn't sense an ARC connection

I tried playing music using the Sonos app (spotify)

It didn't work - displaying "error occured while adding tracks (1001)"

tried again - same error

I disconnected from power and reconnected

AMP booted up with LED blinking white

At this point it disappeared from the Sonos app / system

No combination of attempts to restart, factory reset it (with or without ethernet) would work

 

I purchased a new SONOS amp, AMP, went through a somewhat similar process (this time I did the initial setup in the house, without connecting first to the speakers and TV, then took it outdoors, hooked it up (this time I used the banana speaker connector), powered it up, and ended up with similar outcome - tried to play music fron the sonos app, got same 1001 error, I disconnected from power, reconnected, and this time the LED never even turned on again (while the unit did get power - eg you could see the 2 small ethernet port LEDs were lit and you could hear the "click" from the AMP a few seconds after disconnecting the power cable).

 

Net net - I'm at loss...any advice most welcome :) 

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Best answer by kahanop

Hi,

Just wanted to close the loop on this thread - I had an EE friend take a look and it appears that the wiring - 2 speaker wires and the HDMI cable - were all shorting each other, likely due to a stray nail or screw that pierced through the cables...this likely caused the bricking behavior (possibly frying some circuit in the AMP).  We tested the 3rd unit by connecting it with a temporary set of new speaker cables and a different HDMI cable and it worked like a charm.  At this point I need to wait for the contractor to route new cables through the outdoor kitchen structure so we can finally complete the sonos install.

Thanks to all who have provided advice on this thread - much appreciated!

 

all the best

odk

12 replies

Show previous replies
kahanopAuthor
Contributor I
September 28, 2021

Thanks Corry! I hope they’ll be able to resolve it :) 

    kahanopAuthorAnswer
    Contributor I
    October 13, 2021

    Hi,

    Just wanted to close the loop on this thread - I had an EE friend take a look and it appears that the wiring - 2 speaker wires and the HDMI cable - were all shorting each other, likely due to a stray nail or screw that pierced through the cables...this likely caused the bricking behavior (possibly frying some circuit in the AMP).  We tested the 3rd unit by connecting it with a temporary set of new speaker cables and a different HDMI cable and it worked like a charm.  At this point I need to wait for the contractor to route new cables through the outdoor kitchen structure so we can finally complete the sonos install.

    Thanks to all who have provided advice on this thread - much appreciated!

     

    all the best

    odk

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