Is your music cutting out? Or are your players disappearing from the app?

I am recently having the same issue. Diagnostics report: 8008611

Similar issue to above, but maybe not exactly the same? I should also say it only seems to be occurring since we moved home (i.e. changed location, router and performed a recent software update) - TV sound plays via the fibre link into the Playbar, without any interruption. Other play devices (Play1s and Play3) grouped to this same feed all suffer frequent brief interruptions (Diagnostic 8038874)

Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

Thanks Jgatie... instructions followed and all seems good so far. Let's hope it stays that way.:8

Hi, my sonos system has become extremely unstable since the latest update. Please see review 8042496 and let me know what's going on.

Thanks!

Hi!
Still no reply on my problem and diagnostic. And my connect is still disconnecting.

I'd encourage both of you to read, and follow, jgatie's post above.

That may work if you have a simple network. I have 33 wireless devices on my WLAN. And those devices aren’t having issues. So can someone please look at the diagnostic and let me know what’s going on.

It will work if you have a complex network, as well. Or, if you prefer, you could set up reserved IP addresses for all of your Sonos devices.

The simple fact is, 99% of the time, the issue is resolved by taking that action. It's entirely possible that yours doesn't, so on Monday when the forum staff is back in the office, they will hopefully take a look. Or, you could avail yourself of the 24/7 option of contacting Sonos, which is on the www.sonos.com/contact page.

It will work if you have a complex network, as well. Or, if you prefer, you could set up reserved IP addresses for all of your Sonos devices.


What's the recommended setup exactly? Group all Sonos in a dedicated IP range pretty far from all other devices on the same LAN? I've already worked on separating the Wifi Channels as far as possible, now looking into assigning IPs correctly.

So far, even with the two settings above, I have disconnections mid-song even playing songs in local, the playbar is wired to the router, which is wired to a NAS where the songs are stored, the rest is wifi.

At times, when I play in all rooms, the app becomes erratic and I end up having error messages on the app.

(Diagnostic 8047561) - Should I open a dedicated thread?