Sonos Employee

Is your music cutting out? Or are your players disappearing from the app?

Forum|Forum|9 years ago
August 17, 2017
385 replies
64823 views

Hi all,

If you’re experiencing any of the above, or your app is sluggish, then your Sonos set up may be suffering from “wireless interference”. In the video, you will see how to fix this annoying issue, and get back to listening to your favorite tunes, uninterrupted.

Feel free to let us know how to get along with the video. If you need any further assistance, we’re ready to help! :D

Please note that we also have a support article explaining how to change the wireless channel here: https://support.sonos.com/s/article/1219

Still having problems? Grab a diagnostic and add it to your reply.

Sonos Controller App for iOS or Android
From the Sonos music menu, touch Settings > Advanced Settings menu > Submit Diagnostics.

Sonos Desktop Controller App for Mac or PC
Select Submit Diagnostics from the Help menu.

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Show previous replies

S

spalmisano

Contributor II

Thanks for the reply Bruce; I had initially figured this was the megathread for these issues. After posting I kept researching and realized this interference was because what I thought was wired on this particular Play:3, actually wasn't. When double checking the connections for the devices in that area I discovered it was still relying on wifi. Once I wired everything up this has cleared up, which is why I haven't pursued it with another post.

Thanks again.

H

Handbanana

Lyricist II

1130897377

Room has just started disappearing out of nowhere, have cycled power on the device multiple times

C

Claudie99

Lyricist I

369790263

H

Handbanana

Lyricist II

Switched my 2nd amp to be hardwired, even though my AV guys said both sonos and creston reccomend one being hardwired and the rest not....hooked it into my rack and no problems....HARDWIRE is always the way to go 😮

T

tlauen

Contributor I

Hi! My playbase keeps cutting the audio for like 10 seconds at a time before coming back. It is *not* wireless, but connected using a wire. Diagnostics number: 650979270

G

g.m.

Lyricist I

Diagnostic submitted. 709448844

Have been getting “bufffer insufficient to maintain playback” off and on for months. Have tried all kinds of fixes - using boost mode, changing wireless channel, bought a wireless booster etc - and nothing has worked. It’s extremely frustrating.

Please help!

Jeff S

Retired Sonos Staff

Diagnostic 748375781

Hello
I run a very small restaurant and bar ( less than 12 tables) and having significant issues with Sonos connectivity. We have two Sonos play 1.. one in bar area and one in dining area.

We have an access point in the bar area with the router on the floor upstairs. Tracks keep skipping and the second dining area Sonos keeps losing connectivity. I’ve tried tunein...Spotify...amazon...all the same. I’ve changed wireless channels and tried moving the Sonos devices around to see if that helps

I’m really at a loss as to how to resolve. The music is not smooth at all and makes for an unpleasant experience. We’ve had to resort to older less desirable options which we don’t want to do.

Please could you advise how to resolve?

Thanks

Hi there,

Sorry for the late reply. In your diagnostic report I see that your wireless access points are running on different wireless channels. This can make it hard for the Sonos speakers to stay in communication. Please try changing all of your access points over to the same channel, and make sure that it's a different wireless channel than your guest network. We recommend using channels 1, 6, and 11 as they do not overlap.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jeff S

Retired Sonos Staff

369790263

Thanks for sending in the report. It looks like you're streaming from an iOS device's library. You're probably running into an issue where non-Sonos Airplay devices on your network interrupt streaming from the iOS device. You can get it working by disabling Airplay on those devices, or by disabling the auto lock feature on your iOS device's settings menu under display and brightness.

Another option is to move your library from your iOS device onto a computer or NAS drive,, then setting up a music share. Doing so will allow you to play your library, using any controller without issues if you have Airplay devices active, and even if your iOS device goes offline.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jeff S

Retired Sonos Staff

Diagnostic submitted. 709448844

Have been getting “bufffer insufficient to maintain playback” off and on for months. Have tried all kinds of fixes - using boost mode, changing wireless channel, bought a wireless booster etc - and nothing has worked. It’s extremely frustrating.

Please help!

Thanks for sending in the report. I see that your Family Room component is getting hit with a lot of wireless interference. Take a look around the Connect to see if there are any third party electronic devices nearby which could cause interference. Common sources of interference include cordless phones, wireless baby monitors, wireless cameras, and wireless printers. Try moving away any nearby devices and see if that helps.

Help others find useful content by clicking the like button and selecting the best answer to your question.

A

AMCross

Avid Contributor III

I have five play 5 connected to a sonos bridge which is hard wired to the router

seems to cut music more often than not thats why I had the bridge installed

should I just connect them to wifi and do away with the bridge

diagnostic number 342983582

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