Is your music cutting out? Or are your players disappearing from the app?

Or, if you prefer, you could set permanent reservations for all of your devices in your router's DHCP table. A little different work, but it does have long term payoff. I did it several years ago, and my network has been rock solid across several moves.

Interesting idea. I'll look into this.

My music keeps cutting out and it’s driving me crazy. Just submitted diagnostic 174996668. Please help!

HI there,

Thanks for sending in the report. There are wireless communication errors between your speakers. This could be due to interference from nearby signals running on the same channel as your Sonos system. Please try changing the wireless channel your Sonos system is using, and see if that does the trick.

It's very frustrating that you basically have to have an ideal setup with no other wi-fi devices in your home to have Sonos working properly all the time. I can't tell you how many issues I've had since I bought my Sonos Ones and Sub. Now only one of my Sonos Ones is working and the SUB isn't working. I have a BOOST. The whole setup is within a few feet of my router. I can't sit here all night switching back and forth between my 5 GHz and 2.4 GHz networks, changing ethernet cables, an app that continually tells me an update is available when I friggin just waited 10 minutes for an update, hafl the time the app doesn't even see my network, yada, yada. It's ridiculous. Sonos, just make a system that works. Thank you.

Hi there,

It's not normal to have the issues you're describing. If you can connect to your system, please submit a diagnostic report after running into these issues. Reply here with the confirmation number and I'll take a look.

If you can connect, try the steps in this guide to get reconnected, then send along a diagnostic report once connected.

It's very frustrating that you basically have to have an ideal setup with no other wi-fi devices in your home to have Sonos working properly all the time. I can't tell you how many issues I've had since I bought my Sonos Ones and Sub. Now only one of my Sonos Ones is working and the SUB isn't working. I have a BOOST. The whole setup is within a few feet of my router. I can't sit here all night switching back and forth between my 5 GHz and 2.4 GHz networks, changing ethernet cables, an app that continually tells me an update is available when I friggin just waited 10 minutes for an update, hafl the time the app doesn't even see my network, yada, yada. It's ridiculous. Sonos, just make a system that works. Thank you.

Hi there,

It's not normal to have the issues you're describing. If you can connect to your system, please submit a diagnostic report after running into these issues. Reply here with the confirmation number and I'll take a look.

If you can connect, try the steps in this guide to get reconnected, then send along a diagnostic report once connected.

Maybe you can clarify something for me. I have an Eeros setup which seems to be able to work with most 2.4 GHz devices but not the Sonos. Why is that?

It's very frustrating that you basically have to have an ideal setup with no other wi-fi devices in your home to have Sonos working properly all the time. I can't tell you how many issues I've had since I bought my Sonos Ones and Sub. Now only one of my Sonos Ones is working and the SUB isn't working. I have a BOOST. The whole setup is within a few feet of my router. I can't sit here all night switching back and forth between my 5 GHz and 2.4 GHz networks, changing ethernet cables, an app that continually tells me an update is available when I friggin just waited 10 minutes for an update, hafl the time the app doesn't even see my network, yada, yada. It's ridiculous. Sonos, just make a system that works. Thank you.

Hi there,

It's not normal to have the issues you're describing. If you can connect to your system, please submit a diagnostic report after running into these issues. Reply here with the confirmation number and I'll take a look.

If you can connect, try the steps in this guide to get reconnected, then send along a diagnostic report once connected.

Maybe you can clarify something for me. I have an Eeros setup which seems to be able to work with most 2.4 GHz devices but not the Sonos. Why is that?

Eeros is a mesh networking system. In general, mesh networks don't always work well with Sonos if the system is set up to connect to the third party mesh. It can be done, and there are a few things you can do to make it more stable, such as ensuring that each access point is running on the same wireless channel.

Our recommended configuration in a mesh setup, is to have one Sonos unit wired into the hub or main router. This puts Sonos on its own mesh network, where it can prioritize the network traffic needed for the units to stay in communication and keep the streaming audio going.

Hello Jeff,

I had my wireless camera unplugged all night, and still got the cut off from sound about 4-5 times while watching Deadpool2. I only submitted one diagnostic, the last one. 173547566

Thank you.

Hello Jeff,

I had my wireless camera unplugged all night, and still got the cut off from sound about 4-5 times while watching Deadpool2. I only submitted one diagnostic, the last one. 173547566

Thank you.

There are still wireless communication errors between your PLAYBAR and surround units. Overall, your whole system is getting hit with interference. Please try changing the wireless channel your Sonos system is using. Hopefully this will reduce the interference from nearby signals that may be running on the same, or an overlapping channel. There are many wireless networks in range, some of them are very strong, such as the MMBM network, and an unnamed network coming from the same access point.

The MMBM is my own network/router at home. I'm not sure what the unnamed network from that same access point, but I do have 2.4 and 5ghz running. The router is a Linksys Velop (2 device mesh), and the BOOST is hard wired in, not on wifi. I also had the same issue when I had an Asus router last year as well, which was not a mesh setup.

I'm pretty sure as of yesterday, the Sonos Net Channel is usually on 1, and my MMBM is either at 3 or 9. For the 5ghz, i'm pretty sure they are also on diff channels. Do you know the channel number that Sonos is using for the 5ghz? I am pretty sure that they are not on the same channel, but I can give you the specifics of the MMBM 5ghz later when i'm home. Either way, the interference is there, even though my own network is not on the same channel. Which is what is frustrating.

Both my playbase and play:1 have a really annoying intermittent cutout for less than a second every few minutes. This is after the last update. Both speakers are hard wired to the network.
Your confirmation number is: 1904878973.

Hey Jeff,
I changed channels for Sonos and still the same. Another diagnostic for you 1963908031.