Is your music cutting out? Or are your players disappearing from the app?

Pulling my hair out. Intermittently cutting out sound from speakers. 389145027

Thanks for sending in the report. When grouping speakers you're increasing the bandwidth needed. In your case, you have a 17 speaker group. Do you get audio drop outs with smaller groups or only with larger groups?

It also looks like your BOOST is having a hard time communicating wirelessly with a couple of your speakers. The Bedroom (L) and Denon kitchen units in particular. Are there any third party wireless devices nearby? Please try changing the wireless channel your Sonos system is using and see if that improves things.

You may also want to check your BOOST to make sure it's not set too closely to your router, generally it's best to keep a couple feet in between them.

Another option that may help would be to wire in more than just your BOOST. The more wired units you have, the more system stability.

Also, the source of the audio can play a factor. For example, if you're streaming from a mobile device, its wireless connection can play a part. What is the source of the music you're listening to?

Thank you for your in depth reply. The drop outs are less frequent in smaller groups. I'll try moving boost. I'll disconnect Denon speaker for now to see if it's causing a problem. (Connect connecting kef speakers) the bedroom L is close to not far from router so I wonder what problem is there? The source varies. Today for report it was Google play through Sonos app. But I sometimes use Alexa through Sonos one, or echo dot connected to play 5.
I'll try wiring a second speaker also.

I've a Chromecast connected to second play 5 that I cast to as well.

Hello,
in addition to my earlier post; Something which is bizarre is the following when trying to play music on my group in "Keuken".
When I start the player in Keuken only, ot doesn't work. When I start together with the other group (TV) it doesn't work.
If I then start music on TV and add it later to group Keuken it works. however, as soon as I want to stop it in the TV-group.IT doesn't work anymore...
very bizarre. I do not think it is a wireless interference issue because then it would never work in my view...
can somebody hel p me out?

Hi folks,

We're looking into an issue that causes iOS streaming playback problems when the devices go into auto-lock, and there are other AirPlay devices on the network. We'll send an update when we have more to share.

Hi Jeff - FWIW, I've submitted these support diagnostics for this issue: 644180264

I never had these issues before 9.0. I've got a Unifi network with multiple APs, not a connectivity problem, plenty of bandwidth and signal strength. Since the issue, I've tried setting up a single AP for the sonos on the best channels as well as trying sonosnet - still encounter the issues.

Happy to provide more diagnostics or jump on a call to discuss with support/eng if needed.

Hi folks,

We're looking into an issue that causes iOS streaming playback problems when the devices go into auto-lock, and there are other AirPlay devices on the network. We'll send an update when we have more to share.

Hi Jeff - FWIW, I've submitted these support diagnostics for this issue: 644180264

I never had these issues before 9.0. I've got a Unifi network with multiple APs, not a connectivity problem, plenty of bandwidth and signal strength. Since the issue, I've tried setting up a single AP for the sonos on the best channels as well as trying sonosnet - still encounter the issues.

Happy to provide more diagnostics or jump on a call to discuss with support/eng if needed.

There are 3 wireless networks in close range all on channel 11, including your Sonos network. It would probably be better if you switched the Sonos network over to channel 6, which is much less crowded.

There are 3 wireless networks in close range all on channel 11, including your Sonos network. It would probably be better if you switched the Sonos network over to channel 6, which is much less crowded.

I've setup another player as sonos net and switched to channel 6, still issues: 169587020 new diagnostics

Current player I'm trying to use is "office" - lots of skipping.

Any updates / target timeline for an update on the actual ios issue though? It's a bit of a waste of time fiddling around with WiFi settings when that was never the issue in the first place, the main change seemed to be 9.0 update when I started seeing the issue - never had it before that.

There are 3 wireless networks in close range all on channel 11, including your Sonos network. It would probably be better if you switched the Sonos network over to channel 6, which is much less crowded.

I've setup another player as sonos net and switched to channel 6, still issues: 169587020 new diagnostics

Current player I'm trying to use is "office" - lots of skipping.

Any updates / target timeline for an update on the actual ios issue though? It's a bit of a waste of time fiddling around with WiFi settings when that was never the issue in the first place, the main change seemed to be 9.0 update when I started seeing the issue - never had it before that.

The interference is down. Please try a new ethernet cable on your CONNECT:AMP. The connection seems to be going on and offline, which could mean an issue with the cable, and could lead to audio playback issues as well.

I have been having issues with my Sonos cutting out for a while. I have a playbar and a play:3. Both will frequently skip in the middle of songs or drop the signal completely. I have tried changing the channel on my router, rebooting the system, and reloading the app. Nothing works for more than a day.

I just submitted a diagnostic report: 121781638

Hi. I recently moved into a new house and deployed several rooms of Sonos. Nearly all my equipment is wired to the same Ubiquiti switch, which sits behind another Ubiquiti switch, sitting behind a Ubiquiti router.

I have frequent music dropouts, especially in one particular zone which is near-constant. This zone is wired too. I have been reading and working on this for a couple of weeks, but still no improvement. It's especially frustrating since I thought wiring the entire setup would prevent this from happening. I've focused on several areas, and list a couple here:
+ Changed Sononet to channel 1 which I believe is unused near by
+ Twiddled with Ubiquiti edgeswitch STP settings. Made sure 802.1'd' was checked, etc
+ Tried changing to the first switch in-line after the router, no change
+ I have a couple wireless models, tried turning them off.... no change

Any ideas of places to focus on. I read that a person can do the hack and turn off wireless on all units. I expect there are good reasons to not have to do this, so I'm avoiding that for now, but need a direction to turn.

Diagnostic 1114317402 submitted