Is your music cutting out? Or are your players disappearing from the app?

Or, perhaps take a few minutes to clean up your local wifi, and I think that would resolve 90% of the issues, if not more, that you're experiencing. I've had 17 (?) Sonos devices for quite a few years, and never had an issue, once I figured out how to assign them reserved IP addresses, and keep my local wifi signal separate from my neighbors. WIthout that, I could see lots of potentials for issues, which you seem to be experiencing all of.

You might want to try reaching out to Sonos with a diagnostic, they might be able to help you, if you provided them enough information for them to investigate with.

Hi I'm having the issues described in the original post with a wired Sonos Connect. Diagnostic is 853323471
Device room name is Finn. Do you have any advice?

I am about to lose it with Sonos. I call and am on hold for over an hour. Oh, and of course no support on weekends or early hours, which are the best times for me to call as a business owner. It is difficult for me to troubleshoot middle of the day when people are inside my business!!!!

Just ran diagnostic 1352711067. We recently installed the Pandora for Business Mood Music Player, which is connected to our Sonos Connect. We also have two Play 3 speakers. When we installed the new Sonos Connect, the Sonos app forced us to do an update.

Issue 1: Only one Play Speaker is working. For the second Play 3 speaker, we tried to unplug it, restart, unplug, etc. We either receive a flashing white light or solid white light.

Issue 2: CONSTANT MUSIC SKIPPING. This happened in the past when we tried to line in another music source.

PLEASE HELP. This is driving my clients, and employees, NUTS.

701550390 Sonos cuts out

I would appreciate some extra information about what might be going on with my Sonos setup.
I have one Play 5 which is plugged into my main router.
I have a airport in bridge mode also connected to that router.
Another airport in the bathroom extending the range.
A play bar receiving toslink from the tv and connected wirelessly to sonosnet.
A play 5 close to the other play 5, connected wirelessly to sonosnet.
A play 3 in the bathroom, near the airport but not connected to it. Connected wirelessly to sonosnet.
A boost in the bedroom, connected wirelessly to sonosnet to extend the range.
Two play 1s in the bedroom in stereo.

Wifi has always been a curse in my apartment. It’s only small but there’s so much interference (a million other 2.4GHz networks nearby).

The biggest problem is playing TV input, it never comes to the bedroom speakers consistently. But often the system drops out and can’t even play music from Spotify.

I’ve tried so many different combinations of network setup, and they work better at first, only to deteriorate over time. Perhaps when the neighbours fire up their bittorrent and completely flood the airwaves!

I’m looking into yet another wifi solution to a) improve internet connectivity to the bedroom and b) finally resolve Sonos, but I’m skeptical anything will work.

Pre-troubleshooting:
- the hardwired play 5 is about a metre from the airport base station
- the boost is far away from anything electronic
- I have tried variations of my router being in bridge mode or the airport being in bridge mode
- I’ve tried all kinds of locations around the house for the airports and the boost
- I am familiar with changing the sonosnet channel, I do it every half hour on some nights (wish it was a big button on the now playing screen instead of buried in 3 lays of advanced settings!)

My diagnostic number is 1112571631. If there’s some really clear indication of what is causing these problems, that would help so much!

Thanks
Jarrod

I never had any problems with my Sonos system until the 9.0 update. Now it's all but unusable from my iOS devices. Constant music skipping, changing songs, cutting out. I've tried Boost mode with a connect, streaming through wireless, changing the wifi channel, even setting up a dedicated 2.4ghz network - in short all the stuff and more recommended to fix poor wireless performance. As a stopgap I'm using the MacOS app, but it's a lot less convenient. Any other ideas?

Set up reserved IP addresses for your devices? Submit a diagnostic and call Sonos to check on what they see in it that might help you?

Having a big problem with music skips. The only time this happens is music sourced from my phone. Pandora plays fine. I have an Iphone X for the controller and music. Sonos setup is a Boost with a play 3 in the same room not connected. I also have a playbar with a sub. There is one Play 1, another Play 3, and a Connect on another floor. The Boost and 3 are in the same room as the Modem/Router. The boost is a good three feet away from the router and the play 3 is about a foot. I have Xfinity with their mesh pods so wifi is strong throughout the house. Diagnostic is 1662108366

Thank you!

Two stereo-linked Play:1 speakers, great for about six months but now dropping out so regularly it’s impossible to enjoy much.
I tended to play music via my iPad Air, much skipping through tracks of albums, radio via Tunein drops.
Changed channels on the router to a less busy channel.
Have an Amazon dot about three feet from one of the speakers.
Diagnostic report submitted, #1138330419
Thinking of getting my stereo and CD's down from the loft...

Clearly, the number and frequency of issues stemming from using iPhones with SONOS speakers after upgrading to v9.0 of the controller suggest that the issue is a coding one. Curious as to when SONOS will step up and if not admit that there's a problem, at least resolve it.