Is your music cutting out? Or are your players disappearing from the app?

Thanks for the response. This was very helpful.
The boost is on top of a cabinet that is about 3 foot high.
I have an Xclaim AP that is about 2 feet from the boost.
I also have a cordless phone near there but it is not one that works on 2.4Ghz.

I will move it to a new location tonight is it OK to be near other Sonos Players? do they cause any interference?
Does the bosst create a true mesh network where the boost only needs to be near one player that can complete the connections to the other players as long as they are relatively near to one another?

Thank yo so much for your response.

Thanks for the response. This was very helpful.
The boost is on top of a cabinet that is about 3 foot high.
I have an Xclaim AP that is about 2 feet from the boost.
I also have a cordless phone near there but it is not one that works on 2.4Ghz.

I will move it to a new location tonight is it OK to be near other Sonos Players? do they cause any interference?
Does the bosst create a true mesh network where the boost only needs to be near one player that can complete the connections to the other players as long as they are relatively near to one another?

Thank yo so much for your response.

As a general best practice we advise to make sure the BOOST or any other Sonos player have about two to three feet of space when near another device broadcasting a wireless signal. Moving the BOOST next to another player shouldn't be an issue, but I would still advise having a bit of space between them. Since moving the BOOST have you noticed an improvement?

Yes, the BOOST and any other Sonos player that is wired to the network will create a true wireless mesh network (BOOST Setup) for all other Sonos players to communicate over.

Suffering similar issues but only recently in the past 1/2 weeks, system has been stable prior to this (Play1 and Play3, separate downstairs rooms). Nothing in my home wireless set-up has changed but the App lags heavily at times and speakers are cutting out intermittently - every 5-10 seconds for around 1-2 seconds. Would appreciate any advise please?

Any known issues with latest software update?

Diagnostics 7791984.

Many thanks.

As a guess, you may have been exposed to duplicate IP addresses when updating to 7.4, which forces the speakers to do a soft reboot.

I'd recommend that you unplug your speakers, then reboot your router. Wait a couple of minutes for the router to finish rebooting, then go to the closest Sonos speaker and plug it in. Again, wait a couple of minutes for it to finish booting up, then move on to the next speaker.

If that fails, it's possible that a neighbor has installed something new that's causing interference in your existing wifi, so going through the FAQ on that might be helpful as well.

I have similar issues). Nothing in my home wireless set-up has changed but the App and my macbook lags heavily at times and speakers are cutting out intermittently - every 5-10 seconds for around 1-2 seconds. Sonos boxes will disappear form my phone and macbook as well. This happened all after installing the latest version of Sonos. I have 2 play 1, and 2 play 5 boxes. At the moment I only see and hear 1 box, and cannot add other boxes. Very frustrating.

Would appreciate any support to solve this issue, my diagnostic report number 7794697. Thank you in advance

Hi

I have changed my wireless channel on my router to 1, 6 & 11 but still I get my speakers vanishing and music dropping from them. It's driving me crazy and I am ready to give up and sell them if this cannot be fixed. It never used to happen until the last update??

I have submitted a diagnostics report - Number 7809007

I would appreciate it very much if you could look into this and provide a solution please?

Thanks

I do also have huge problems with my two Play:1.

Everything has worked great until a couple of days ago. Now they can't play music without huge dropouts, and it is very hard to reach them thru the app.

I have read everything, restartet everything, tried all channels, and I have not done any changes to my wireless setup. I don't have problems with noise in my wireless setup. I have a 150mbit internett connection with a fiber cable into my apartment...

Right now my sonos sytem is total useless! I postet on this forum yesterday, and no respons.

How can I get in contact with Sonos? I don't understand the support service here?

It seems that I'm not the only one with this problem and it seems that it is something "rotten" with a software update. Please fix it. Don't tell me that "your neighbour must have bought a new wireless device that changed everything..." My Play:1 is 2 meters next to the wireless ruter with nothing between them.

System diagnostic number 7808095

Please please advice!

I get no sound from my playbar. My TV is basically mute right now. I get no sound with any channel. Sometime is does work, but when I switch to a different channel the sound goes away. Help!!! My confirmation number is: 7815470

I think your issue and associated diagnostic would be better posted in this thread:

https://en.community.sonos.com/troubleshooting-228999/no-sound-on-certain-channels-after-system-update-today-6789926

7825151

Play1 dropping audio frequently. Should all be running ethernet but still dropping out. Seems to just be Kitchen Play1 which is odd.