Is your music cutting out? Or are your players disappearing from the app?

I changed a few things. My play bar, sub, and play 3's that are all on the main floor work great, almost never cutting out, which I'm fine with. I have a play one in the basement and 3 play ones in the second story that still frequently cut out. The play one is in a different room than the router and boost in the basement. Is there something more I need to do? I *think* the problem is wireless interference...

I would submit diagnostic and post ref# in a thread for sonos to look at (or call them).

Is boost at leat a foot away from router. What channel router and boost on (only use channels 1, 6, 11 - use two of these beteen the two).

Yes, my boost is more than one foot from the router. Router is on channel 1. Boost is on channel 6. Diagnostic number is 8323048.

Hi

I am experiencing intermittent problems with a play 1 and play 3. Both speakers keep disappearing from the remote. Have tried moving wireless channels and rebooting but doesnt seem to have any effect. When players are visible it often won’t play music I have selected and returns error message 1001 or 1002.

I have submitted diagnostic 8334469.

Grateful for any help or support on a solution

My system has worked flawlessly for a year until recently. The most frequent errors are:

(i) Network connection speed insufficient to maintain playback buffer (happened with Apple Music playback)
(ii) Connection to Apple Music was lost
(iii) An error occurred while adding tracks to the queue (1002) (happened with NAS music playback)

The stuttering, skipping to next track, and lost connection usually occured with Apple Music playback, but sometimes it also happened to local playback. I reset the modem but it didn't get better. While these problems happened, my PC and smartphone's wifi connection remained stable.

My system includes:

(i) Modem/wireless router: Dasan GPON H646w
(ii) NAS Synology DS214 (for local library)
(iii) Apple Music Subscription (for online streaming)
(iv) Sonos Connect + 02 Sonos Play 1

My diagonostic number is 8328134 (or 8328178).

It is much appreciated if you could have a look at my case.

We recently invested in a good amount of Sonos equip for our new home. They've been set up for a day.

Here's the placement:

Play5+Boost in Living Room(1F)
Play1 in Kitchen(1F)
Play1 in Office(2F)
Play3 in Master Bedroom(3F)

All of these rooms also have a Google Home Mini, which aren't plugged into the same receptacle(ie spaced far enough apart)

All were set up fine initially but we haven't seen all four in the Controller App once. You'll see one or two at a time.

What we've tried to no avail:

- Switching the router's 2.4ghz channel to 1/6/11 while the Boost was on an alternative 1/6/11
- un/replugging the Boost
- un/replugging the various speakers

Diagnostic 8353120

Convince me not to return all of these and go back to my Mission/Boston Acoustics wired setup i'm only planning on placing in a rec room.

Did you maybe mistakenly set them up as different systems. When you added each you added through the settings...add room?

Lets say you have the Play:5 and Play:1 kitchen just showing in controller. What happens if you take the missing Play:1 office and plug it direct into router? I'm assuming currently only the boost is plugged into router.

If you plug the missing one into router and it doesn't show up in controller. Do a factory reset of it and then go to settings...add player and see if it adds into system. If that works - repeat process with the next missing one.

Having a hard time getting through songs without the skipping to the next. This is occurring on the both my Play 1 and Playbar. It is much worse on Play 1 using Pandora. Diagnostic code is 8389483

I’m having a problem with my SONOS Ones. They have been linked with my Playbar to create a stereo system with the television and connected with the Boost to the router on first floor. This worked well for almost a year, but now both my Play Ones have stopped working although the Playbar is fine. I have tried reconnecting them again and again. I’ve trued changing the channel. The system is up to date, can anyone suggest what I can do next?
I submitted a query for help to SONOS with a diagnostic days ago. I received a reply saying I’d hear from them within 24 hours but have heard nothing, 5 days later. Can anyone help? PLEASE!!!!!

HI there,

While I generally don’t have issues playing music I do pretty regularly experience skipping to the next track when attempting to play podcasts. Specifically I attempt too play a 3 hour podcast on a daily basis and it will consistantly skip several times throughout requiring me to start over. Often times it will skip as bad as once every 15 minutes or so too. Needl;ess to say this is infuriating and ffectively makes my Sonos system useless for podcasts.

My system consists of 2 Play 5’s and 6 Play 1’s here while I have one of the Play 5’s connected directly through ethernet to my router. I’ve tried all 3 of the Sonos net channels many different times over the past several months and none seem any better than the others.

Dignostic number is 8431816.

Any help here would be much apprecviated. Happy too provide any further info nccessary to troubleshoot as well. Much thanks.

-Dom