Is your music cutting out? Or are your players disappearing from the app?

Hello
Suddenly my play 5 disapeared from the controller. The play 1 is still playing.
On the play 5, the white light is constantly on.
Would this problem be due to interfrence ? Tje speaker is well out of the range of any other device. It functioned perfectly since the installation last september.

Probably not interference, although the chance isn't 0. Try connecting the PLAY:5 to your router with an ethernet cable, and see if it plays. Or, if you think it's worth checking for interference, move it to somewhere else in your home, and plug it in.

If it works when plugged in to the router, but not when it isn't, I'd bet it's a wifi card issue. While it's connected to the router, run a diagnostic, and then contact Sonos directly, via one of the methods behind the link at the bottom of this page labeled "Contact us..." and talk directly to them about the issue.

My Sonos on 1 zone keeps shutting off.ive checks the sleep timer for that zone and it’s off. I’ve also tried all three Sonos net channels, but that didn’t work. I submitted a diagnostic- confirmation number 8277554.

I have 2 Sonos:1 (Livingroom and Kitchen). The livingroom is 2 metres away from my router (TP Link Archer VR900 v2), and the kitchen is about 6 metres + through a stone wall.

I regularly fail to find both my Sonos from my App on my Android phone.

I have submitted 8267394. Any help or suggestions would be appreciated.

I have 2 Sonos:1 (Livingroom and Kitchen). The livingroom is 2 metres away from my router (TP Link Archer VR900 v2), and the kitchen is about 6 metres + through a stone wall.

I regularly fail to find both my Sonos from my App on my Android phone.

I have submitted 8267394. Any help or suggestions would be appreciated.

Both my Sonos Ones are now connected and I have updated the 8289563 as a "Working" diagnostics.

I have submitted diagnostics - # 8293764

I have been struggling with Sonos for months. It just disconnects and can't find the player at random times. I have a Connect:AMP and a Play:1. The AMP is ethernet connected and the Play:1 is not.

Hello Folks

My play 5 2nd gen disappeared from the app controller too last week and I can't get it back either. I had the same set up for nearly a year and its been running fine. 4 play 1's with a sub in the same vicinity of the play 5 all grouped together in one big room.

On the troubleshooting, I've tried everything EXCEPT changing the channel on my cable router (I have a standard set up). I hesitate to do that because all of my remaining sonos products are working fine as well as all my MANY other wireless products in the 2.4 GHZ range. The cable router is set to auto channel select and I'm running a google WIFI mesh, which has been working flawlessly for sometime now, so I don't want to jack up other things just b/c my play 5 has flaked out.

When I press the join button on the back of the play 5, I'll get a steady flashing orange, which eventually turns to solid orange... indicating some sort of warning mode??? If I pull the plug and power it back up, the solid while light comes back, but not luck bringing it back on-line.

Just in case there was interference issue, I've moved the speaker several times throughout the house away from potential culprits, no luck.

When I plug the play 5 in via cat 5 directly into the cable router, I'm puzzled as to why the controller app can't see it. The router see it as sonosZP... what the heck is that?

Based on my experience, this play 5 is behaving like some sort of hardware just bricked inside or some software update just threw things out of whack.

Thanks folks!

My music always cuts out after I updated my app. I tried to reconfigure everything. Didn't seems to work. There isn't any interference around my playbar and sub. I'm using Spotify. Please help. I wanted to get a couple of play 1 and I'm reconsidering my decisions now. We are paying so much to encounter so many problems.

My diagnosis number. 8304593

Just bought two Play1 speakers to add to my Playbar and Sub. Seemed to work fine yesterday. Today, The Play1 speakers are both cutting out when playing music on Line-In/Audio (my record player). Streaming on Spotify works fine. Diagnostic code is 8305702. Thanks!

What line in are you using. Your network weeks to be bogging down. Is there a way you can plug one Sonos unit into router for sonosnet to handle traffic.