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APatrick
Contributor I
October 29, 2020
Question

Is Sonos down? Two systems stopped working this morning

  • October 29, 2020
  • 6 replies
  • 280 views

Both the Sonos system that I have in my home and another at an office stopped working this morning. I am unable to browse for music (Pandora) on either one. There was a message on the app that I needed to validate my email address, which I have now done. The system is still not working. Is anyone else having this issue?

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    6 replies

    APatrickAuthor
    Contributor I
    October 29, 2020

    I have been on hold with Sonos Support for over 22 minutes now.

    Airgetlam
    Airgetlam
    October 29, 2020

    Pandora is down. There’s no ‘Sonos’ cloud function to be down.

    Look at www.status.Sonos.com

     

    Bruce
      APatrickAuthor
      Contributor I
      October 29, 2020

      Just discovered that the issue is with Pandora, not Sonos.

      APatrickAuthor
      Contributor I
      October 29, 2020

      Thank you Bruce!

        Sonos Oldtimer
        Lyricist III
        October 30, 2020

        Mine is the third system today having this problem. Just came from a client's house, brand new installation worked until this morning. The app says it cannot connect to the system, no system components show up. Yesterday had a client ask me about the same problem and now today in my own home the S2 app cannot find any S2 components that have always been there. It does however find the remaining two s1 devices. Sonos does have some sort of server that at minimum handles the password login of the app. First thing I noticed at the clients this morning is that I could not add any services. Now back at my own home I cannot add any services either. There is a bigger system problem going on here right now

         

        APatrickAuthor
        Contributor I
        October 30, 2020

        My issue yesterday ended up being related to the Pandora streaming service being down, not anything to do with Sonos. However, a couple of weeks ago, after updating to S2, several Sonos components in my system would not show up. I spoke to tech support and was advised to hard wire one of my Sonos speakers directly to my router (via an ethernet cable). This had never been necessary in the past. Anyway--I did what they asked and with the exception of the Pandora outage, my system has been working flawlessly since then. 

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