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Contributor I
December 26, 2020

Intermittent chirping/squeeking sound on all my Sonos speaker (at the same time) (S1 System)

  • December 26, 2020
  • 27 replies
  • 3426 views

Not sure when it started exactly but I get this chirping/squeaking sound on all my Sonos speakers (Combination of S1’s and one S5 and a playpar.).    I’m on S1 and do not intend to upgrade in case that should be the solution to this problem.  

 

Submitted Diagnostic Information here:  Confirmation number is: 1740163293.

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27 replies

Lyricist III
April 10, 2021

@Cloridrix any update on your side? Still troubleshooting with support without any luck. I will have to reproduce some sample files. Being bounce around with support.

Contributor I
April 16, 2021

I also have this exact same issue and I also use YouTube music - I have heard it across all four of my Sonos speakers only when playing music. I submitted diagnostics and they were not able to see anything, and made me record a video of the problem, at which point they said they would ship me replacements speakers, and then one day later emailed me again to say that they would not do that as I was out of warranty and instead to use their upgrade program to upgrade my speakers!!! Really disappointed in the Sonos response - it is clearly not a hardware issue. See my video here: https://photos.google.com/share/AF1QipNiUP8AtTLID50DYHI7qQA7bzPsa6CtRA5GIb7Uscu_Hk2J-c9ZzJOrrlNPibtzvg/photo/AF1QipNNJO_LkIev0cAX71PHny2lgNTdjxhTINcKrcA8?key=VWlvd2JOWXQ5dlloT01aZHpWOE5ySDNtaml4Nk53

Lyricist III
April 16, 2021

Hi Stuart,

I have a ticket open with Sonos and I am working with tier 2 now. The tier 2 support engineer notice in the diagnostic a change in the bitrate.

I’m now closely listening to music and trying to capture another chirp. The plan is to submit the diagnostic right away after the issue happens so that the support engineer can verify if the bitrate has changed.

Have you notice any network latency issue on your side? Do you have a good Internet connection?

Lyricist I
June 19, 2021

I use the soundbar only and the chirping is annoying during tv transmissions 

Lyricist II
August 6, 2021

Anything new here?  I'm having the same issue.  Same chirp and sometimes scratching sound streaming YouTube Music.  Happens on all speakers (several models).  Haven't tried other streaming services, but seems fine watch TV using Beam and Arc.

Contributor I
October 14, 2021

I am having the same issue. I use YouTube Music and the issue started awhile back. It is pretty frustrating. I don’t have any updates that I can do. It happens intermittently on all of my devices (Soundbar, Play-1 x3). 

 

Does not happen with other services, or when I am listening to YouTube on my PC/Phone.

 

Any updates or changes or suggestions to fix this issue?

 

Edit: I know for sure it happens when my Soundbar is in the mix -- I will try to test it without the Soundbar to see if that still happens.

Lyricist I
October 29, 2021

I’m experiencing the same problem - it just began a few days ago. I’m also using YT Music. Hoping there will be a solution posted here soon...

Contributor I
February 5, 2022

Hi all,

I am having the same issues as everyone above. YouTube music on my Sonos Playbar and Sonos:5, both setup in different rooms. Any help would be appreciated. 
 

 

Airgetlam
February 6, 2022

What did Sonos suggest when you submitted a diagnostic from the controller, and contacted them?

Bruce
Contributor I
March 14, 2022

I would like to “chime” in with a bit of insight that might help. I have the exact same issue, YouTube Music creates an intermittent chirp sound only on Sonos products, the Sonos products; however, do not chirp on any other audio. But I think what no one else has mentioned is that when streaming other services, there IS an intermittent audio drop that seems about as frequent as the chirp. When streaming Sonos Radio HD, I hear a not-as-noticeable audio lag happen every now and then, and my hypothesis is that the same interference that causes the audio drop/lag is what causes the chirp in YT Music; perhaps YT Music just doesn’t handle the interference as well as the other services? The dropouts are also not noticed quite as frequently, so I assume some occurrences are caught by error-correction and swept under the rug in time. 

The only audio source I have not heard this drop-out from is TV audio via Optical cable to my Playbar, and the paired Play1 Rears and Sub (1st gen) do not chirp or dropout using TV audio either. But any music streaming seems to encounter a random drop, which manifests as a chirp on YT Music. 

I have switched from hardline/Sonos-Mesh setup (Playbar plugged into ethernet, everything else wireless to the Sonos mesh) to a pure wireless setup with no change in behavior, and I have tried changing wifi channels systemwide with even full factory resets when needed, still with no change. I have also done my best eliminating other wifi devices that may be causing interference, but this process is admittedly inconclusive, since I can’t account for everything. I assume it is still getting interference, but the actual problem has more to do with Sonos devices’ abilities to handle the interference (not to pass the buck or anything). 

I hope this helps, and I REALLY hope this is resolved soon, since it has been extremely annoying and so far has been the single solitary downside that I have ever experienced with my Sonos system. Every other aspect of my experience has been flawless (as far as technology can be) so I really want to go back to living the sweet sweet Sonos life without being jolted into “this freakin’ speaker!” mode several times a day.