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Contributor I
February 16, 2024
Answered

Incompatible software versions

  • February 16, 2024
  • 12 replies
  • 2023 views

After updating some speakers to a new wifi, my app suddenly won't allow me to add additional speakers saying "incompatible software versions". I'm on V16 (android) which is "up to date". So how do I regain control of my system?

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Best answer by buzz

While you are adding units to the S2 system, power down all of the S1 units. It would also be a good idea to force close S1 controllers. Once the S2 system is functioning, you can power up the S1 system.

12 replies

Airgetlam
March 11, 2024

Not that I’m aware of. They can create updates to the current release if necessary, but to my knowledge don’t have older versions lying around to provide access to. 

You should be able to get the PLAY:5 gen 1 to the current version of S1, but it has neither the RAM, nor CPU that can run S2. It should, however, continue to function as when you purchased it, something I can’t say for my iPhone, as the carrier has turned off G3 as a signal on their towers. Nor can it run the later versions of iOS. 

Bruce
106rallye
March 11, 2024

All Play 5's are still supported, see https://support.sonos.com/article/sonos-s2-compatibility

Play 5 (Gen 1) speakers only do S1 firmware, but they do still receive safety updates (not new feautures though).