Contributor I

Impossible to connect after change of Wifi network

Forum|Forum|4 years ago
November 5, 2021
14 replies
22625 views

I am sharing here my customer frustration. I change my Wifi network. It took me 15 seconds to update my google devices, 10 seconds for Alexa devices and I am still troubleshooting my Sonos after 2 days.

I have the exact same problem than the case below but unfortunately cannot connect my sonos to an ethernet cable. For a Wifi sound system it is incredible that the product is not better tested and the app support is very light.

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Pinned Reply By ClientFrustre

I found the solution with the help of Sonos support.I reset the router from the web application of the Asus router (Zen wifi AX6600). I kept the same wifi SSID and password and it solved it.

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Ken_Griffiths

I spent again half a day. Turned off 5 GHZ wifi and removed all possible options from my routeur (QoS is disabled) to make wifi as simple as possible. Tried from an Android phone, tried from IoS. Reinitiated both speakers to start from scratch. It seems that the app is to able to update the wifi password. Sent email to support with my diagnose file (no response by the way). I am becoming crazy spending so much time with so little help.

It usually only takes a few minutes to switch router where Sonos is concerned, particularly if one device is wired and all run on SonosNet, but it’s quite quick to add the WiFi credentials to all devices anyway as it only needs updating once in the controller App and that can get passed to all, so I’m suspecting it’s a compatibility issue (perhaps) with the router or something is not set correctly. Most routers (not all) often work ‘out the box’, so did you try a factory reset of the router too?

More importantly, what router is it and maybe give us a pointer to its online manual and we will see if we can help you get it sorted.

C

ClientFrustreAuthorPinned

Contributor I

I found the solution with the help of Sonos support.I reset the router from the web application of the Asus router (Zen wifi AX6600). I kept the same wifi SSID and password and it solved it.