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CesarA
Contributor I
Feb 26, 2021 9:54 PM UTC
Answered

I'm having error: Unable to play the connection to Spotify was lost.

Hi,

I'm having error: Unable to play -title- the connection to Spotify was lost

 

I tried:

  • Reboot router
  • Reinstall Sonos App
  • Reboot Sonos speakers
  • Factory reset router
  • Factory reset Sonos speaker
  • Upgrade FW of router. I have router Asus ZenWiFi AX with FW: 9.0.0.4.386_41994

I submited a support diagnostic with number: 616129017.

 

I hope you can help me.

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CesarAAnswer
Contributor I
Mar 1, 2021 2:10 AM UTC

Hi,

 

Thanks for your answer and help. I could fix it downgrading FW to: Firmware Version:3.0.0.4.386_25790.

 

Regards

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2 replies

GuitarSuperstar
Lead Maestro
Feb 27, 2021 2:00 AM UTC

Try removing Spotify from your music services in the Sonos app and re-adding it.

FYI… many Sonos users have experienced issues with your particular router. So if the above solution doesn’t work, search for “Asus” on this site and try some of the solutions mentioned in the forums.

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CesarAAuthorAnswer
Contributor I
Mar 1, 2021 2:10 AM UTC

Hi,

 

Thanks for your answer and help. I could fix it downgrading FW to: Firmware Version:3.0.0.4.386_25790.

 

Regards

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