I am Sick of my Sonos

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Having returned my first Sonos Roam to the retailer as it simply didn’t work at all, and received a replacement, I am finding the replacement impossible to use too. Apple Music won’t work with it (Sonos cannot access my playlists even though it lists them), and the connection with Bluetooth is very unreliable.

I am returning my second Sonos roam to the retailer for a full refund and will never purchase another Sonos product again. The Sonos Roam is very probably the worst consumer product I have ever had the stupidity to buy.

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jgatie

Take care! Brush your hair!

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Not An Opossum

Enthusiast I

What did support say when you contacted them?

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- Not an opossum

Dogdad

Headliner III

Two new speakers with same issue?? Thinking it’s more user error. Anyway, you take care.

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P

PBNZAuthor

Two new speakers with same issue?? Thinking it’s more user error. Anyway, you take care.

No, not user error thank you. I’ve gone through the troubleshooting steps twice and it’s still not working properly (the music playback is interrupted every few seconds for half a second or so, like a bad vinyl LP. Besides, how can you have ‘user error’ with a Bluetooth connection!! AND I don’t have any problems connecting to my other Bluetooth equipment. No, it’s simply a very unreliable product.

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P

PBNZAuthor

The issues with the two speakers were different: the first didn’t work at all. Even the store I bought it from couldn’t get it going. 🙄

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P

PBNZAuthor

What did support say when you contacted them?

I didn’t bother contacting them for two reasons:

1. I read the reports in this community of how unhelpful they were and how much time they consumed without result.

It is a Bluetooth speaker for God’s sake - it should work out of the box!
I’d had to return the first one and this issue was enough evidence for me to conclude it’s an unreliable product and that if I have issues with Bluetooth and Apple Music then I’m going to have issues with its more advanced wifi features. I font need that hassle!

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P

PBNZAuthor

What did support say when you contacted them?

I didn’t bother contacting them for three reasons:

1. I read the reports in this community of how unhelpful they were and how much time they consumed without result.

It is a Bluetooth speaker for God’s sake - it should work out of the box!
I’d had to return the first one and this issue was enough evidence for me to conclude it’s an unreliable product and that if I have issues with Bluetooth and Apple Music then I’m going to have issues with its more advanced wifi features. I font need that hassle!

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bockersjv

Local Superstar

Do you want help with sorting the issue? My experience with tech support is the polar opposite unhelpful. You've accepted a the negative comments as the norm when Sonos has millions of customers and plenty that find the support to be very good, but they don’t post as their problems are sorted.

This is a support community, we try to help each other. Occasionally we can all get frustrated and have a rant, but if you don’t actually want any help why bother?

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P

PBNZAuthor

No thanks. I shouldn’t need recourse to a user community for a speaker.

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jgatie

No thanks. I shouldn’t need recourse to a user community for a speaker.

Then why are you here?

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