Skip to main content
castalla
Local Superstar
October 10, 2021

How long for an RMA to be completed?

  • October 10, 2021
  • 2 replies
  • 101 views

I received an RMA email minutes after chat with the Sonos agent.  The link to initiate the process failed to complete. 

A follow-up chat about the problem led to an escalation to the 'returns team'.  I was told I would receive a reply within 24-48 hrs. 

Almost a week later and I'm still waiting... 

My problem is compounded by having to use the chat support (due to a speech impediment which makes phone support almost impossible).

I sort of expected better practical support from Sonos. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

Corry P
Corry P
Sonos Staff
October 11, 2021

Hi @castalla 

Thanks for your post!

I can see that you spoke to one of our agents just an hour before I typed this - it seems it’s still being investigated. Thanks for your patience.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
castallaAuthor
Local Superstar
October 11, 2021

Thanks for your update. 

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
Terms & ConditionsAccessibility statement