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eblackhawk
Contributor I
August 7, 2023
Answered

How do I remove a no longer working boost from my system

  • August 7, 2023
  • 11 replies
  • 1063 views

I need to remove a boost that stopped working due to a nearby lightning strike. I just replaced it with a new one and I  need to remove the old one that is still listed on my system.  I am using  S2

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Best answer by ratty

If you go Settings > System > Boost there could be an option to “Hide this product”. Eventually it should disappear on its own but you may be able to help it on its way.

11 replies

Ken_Griffiths
Ken_Griffiths
August 7, 2023

There’s currently no way for a user to remove such broken devices from their online account/profile, but it should not (ever) interfere with your App and system. If it does ever become an issue for you, then you are perhaps best to speak to Sonos Customer Support via this LINK.

Hope that assists.

    eblackhawkAuthor
    Contributor I
    August 11, 2023

    Thank you for your response . I replaced the Boost but it's just annoying seeing two Boosts  listed on my system. 

    buzz
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    Grand Maestro
    August 11, 2023

    Are you speaking about a notice in the controller that the old BOOST is ‘missing’? I’m not able to test this, but isn’t there an “x” at the right hand end of that notice? 

    eblackhawkAuthor
    Contributor I
    August 11, 2023

    No. It doesn't say that it's missing...just not connected. 

    buzz
    buzz
    Grand Maestro
    August 11, 2023

    Is there an ‘x’ in that notice?

    eblackhawkAuthor
    Contributor I
    August 11, 2023

    That I'll have to check when I am home...I'm presently at work and can't check. 

    buzz
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    Grand Maestro
    August 11, 2023

    If you cannot dismiss the message, try to change the Room name to “z”. At least then it will be at the bottom of the Room list. Another possibility is resetting the controller. Nothing critical is stored in the controller. On restart, you may be able to dismiss that message.

    eblackhawkAuthor
    Contributor I
    August 11, 2023

    I'll give that a try tonight. 

    ratty
    rattyAnswer
    August 11, 2023

    If you go Settings > System > Boost there could be an option to “Hide this product”. Eventually it should disappear on its own but you may be able to help it on its way.

      eblackhawkAuthor
      Contributor I
      August 11, 2023

      I'll check it out in a couple of hours when I get home. Thanks. 

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