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JadeRose
Contributor I
October 27, 2021
Answered

hijacked Sonos Play 5 (1st Gen)

  • October 27, 2021
  • 2 replies
  • 109 views

Help! I can’t access my sonos via the app. I can’t remember the email credentials from when I set it up but it looks like my old boarder hijacked it because when I try to use the app it requires an update and when I press on that it comes up with an email address requesting a password and it is not my email. He won’t give me the details and I’m not sure how to proceed. I just want to connect my new account to my old sonos. Any suggestions?

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Best answer by jgatie

No need to reset.  Go to Settings > System and scroll down to Transfer Ownership.  Follow the prompts to transfer the system back to your account.

 

https://support.sonos.com/s/article/4924?language=en_US

2 replies

GuitarSuperstar
Lead Maestro
October 27, 2021

You may have to reset the Play:5 and redo the setup process in the Sonos app using your account.

Follow these instructions to reset the Play:5:

https://support.sonos.com/s/article/1096?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
jgatie
jgatieAnswer
October 27, 2021

No need to reset.  Go to Settings > System and scroll down to Transfer Ownership.  Follow the prompts to transfer the system back to your account.

 

https://support.sonos.com/s/article/4924?language=en_US

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