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pdk1972
Contributor I
February 19, 2021
Question

Help: Moved from USA to NZ and cannot access my Sonos account

  • February 19, 2021
  • 1 reply
  • 44 views

I moved from the USA to New Zealand and am a long time Sonos user.  I just purchased my first new Sonos product in New Zealand and am trying to set up my network but every time I log in to my Sonos account it bounces me out with no error message and I cannot connect the new product. My US registered products are being shipped over but I really hope I can get a system set up here already with my NZ-purchased product.

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1 reply

Xander P
Xander P
Retired Sonos Staff
February 19, 2021

Hi @pdk1972, welcome to the Sonos Community!

Just to confirm, is it in the app that you’re experiencing this issue? It may seem a bit obvious, but are you definitely choosing “Log In", rather than “Create Account"?

If not, do you have any other mobile devices available, and do you have the same issue on those?

It may also be worth double checking that you can log in to the website using the same details - let us know how you get on :)

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