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Group wifi settings - problems with streaming hi-res music

Forum|Forum|5 years ago
April 18, 2021
87 replies
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Hello all - new to the community, and relatively new to Sonos, and I am looking for assistance.

I have a group set-up in my living room consisting of a Playbase (connected by ethernet to a TP-Link powerline wifi adapter), a Sub (Gen 2) and two One SLs. All works perfectly with TV and streaming music Apple/Spotify etc) in standard resolution.

I wish to stream hi-res music on this group - either Amazon HD or Quobuz - as I am impressed by the difference in audio clarity. I find that when I stream either of these services (through Sonos app), the first song plays, and then skips the last 8 seconds of the song and jumps to the next. Then, by the second or third song of the playlist, the music just comes through the Playbase (which has the ethernet connection) and the other speakers no longer play. If I skip back to the start of that particular track, then I get full surround again, but the whole problem happens again by the time of the next song.

Having read a bit on the web and in this forum, the indication is that this is due to wifi speed or settings, but I dont know what I need to change or optimise. If I check my wifi speed in the living room I get 90 Mbps download speed - which I reckon should be Ok - I also have no problem streaming Netflix HD from the same TP-Link Powerline).

I have seen there are network settings to be made on the Sonos app that could help - but I am not sure what and how to change and would welcome any guidance on that. I also notice that if I group my living set-up with the Play:3 I have in my kitchen (which is older and therefore not S2 compatible) then the problem stops, but I am assuming that this is because the stream quality is reduced for all devices (??).

If I stream music direct from either the Quobuz or Amazon Music HD apps (i.e. not through Sonos) then the experience is even worse with drops outs and skips on every song. Same if I download the songs.

Sorry for the long, rambling post but I hope to have described the issue accurately. As said, I am no technophile and would welcome any simple guidance on things I can try to optimise my setup and enjoy the hi-res providers.

Thanks

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Best answer by DerkleineEnglaender

Quick question to set up with the Boost: if I do set it up on the other floor, connected directly to the router, do I understand it correctly that I then disconnect the Playbase on this floor from the Magic adapter and the run it also over WiFi?

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Corry P

Sonos Staff

Hi @DerkleineEnglaender

That didn’t go too well - the rooms didn’t get the message to switch to channel 1 and are now using WiFi as they can’t find SonosNet where they expect it.

Please switch back to channel 6, then make sure both the Playbase and the Play:3 are online (check that they play from the Sonos app - the app can take a minute to realise a room has gone offline) and show as WM:0 in the page in Settings » System » About My System before trying channel 1 again.

Alternatively, switch SonosNet back to channel 6 as above, but then tell your Devolo to broadcast on channel 1 instead of 6.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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DerkleineEnglaenderAuthor

Trending Lyricist I

Thanks, I will look into the former. No idea how to change the Devolo broadcast channel? Any ideas

ratty

Thanks, I will look into the former. No idea how to change the Devolo broadcast channel? Any ideas

You can go via the app you downloaded, and touch the Magic WiFi adapter. For the settings it should open a browser page on the WiFi unit.

I have a slight suspicion that Devolo defaults to a 40MHz channel width for 2.4GHz. Whilst you’re in the WiFi settings put it on 20MHz only.

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DerkleineEnglaenderAuthor

Trending Lyricist I

Reset to channel 6, then tried 1 again (after letting it run a few minutes). Hopefully this time? 1145407878

Corry P

Sonos Staff

@DerkleineEnglaender

That did the trick - they’re all on channel 1 now. Please test each room, then groups too.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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DerkleineEnglaenderAuthor

Trending Lyricist I

Thanks @Corry P . What do you mean by testing each room? I had sent the diagnostics so you could perhaps see if enough data is getting through.

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DerkleineEnglaenderAuthor

Trending Lyricist I

Hmmm...doesn’t seem to have helped. Still skipping and jumping speakers 349273157

Corry P

Sonos Staff

Hi @DerkleineEnglaender

We looked a bit deeper into the diagnostics and we’ve come to the conclusion that the CPU of your Playbase is maxing out and cannot keep up with playing music. It’s possible that this is due to CPU throttling (performance reducing) due to the high (not dangerous, but higher than we’d like to see) temperature inside the Playbase’s case.

Please go into the Sonos app and remove the surrounds from the Playbase (Settings » System » Family Room » Remove Surrounds), then unplug the Playbase from power for 15 minutes or so. If the Playbase is on top of (or under?) anything that might be warming it up, please move or power off that device and test things while they’re as cold as they’re going to get.

Plug the Playbase back in and test Qobuz playback long term (an hour or so, but you can stop if you hear the issue). If the issue comes back, please submit another diagnostic and reply here with the number. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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DerkleineEnglaenderAuthor

Trending Lyricist I

Thanks again @Corry P . Interesting chain of thought, I will try and report back. Does this thing happen now and again? Do I therefore assume that from a data package point of view, this latest set up (with the Boost more directly under the Playbase, and Channel 1 ) has helped? The PB is on a TV shelf, with a few cm above it (TV is not sat on it directly), so I would have thought that wont be an issue as they are designed for TVs to be place on them. Then, on the shelf below, there is the Sub. I can send a pic.

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DerkleineEnglaenderAuthor

Trending Lyricist I

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