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DerkleineEnglaender
Trending Lyricist I
April 18, 2021
Answered

Group wifi settings - problems with streaming hi-res music

  • April 18, 2021
  • 87 replies
  • 1118 views

Hello all - new to the community, and relatively new to Sonos, and I am looking for assistance. 

I have a group set-up in my living room consisting of a Playbase (connected by ethernet to a TP-Link powerline wifi adapter), a Sub (Gen 2) and two One SLs. All works perfectly with TV and streaming music Apple/Spotify etc) in standard resolution. 

I wish to stream hi-res music on this group - either Amazon HD or Quobuz - as I am impressed by the difference in audio clarity. I find that when I stream either of these services (through Sonos app), the first song plays, and then skips the last 8 seconds of the song and jumps to the next. Then, by the second or third song of the playlist, the music just comes through the Playbase (which has the ethernet connection) and the other speakers no longer play. If I skip back to the start of that particular track, then I get full surround again, but the whole problem happens again by the time of the next song.

Having read a bit on the web and in this forum, the indication is that this is due to wifi speed or settings, but I dont know what I need to change or optimise. If I check my wifi speed in the living room I get 90 Mbps download speed - which I reckon should be Ok - I also have no problem streaming Netflix HD from the same TP-Link Powerline). 

 

I have seen there are network settings to be made on the Sonos app that could help - but I am not sure what and how to change and would welcome any guidance on that. I also notice that if I group my living set-up with the Play:3 I have in my kitchen (which is older and therefore not S2 compatible) then the problem stops, but I am assuming that this is because the stream quality is reduced for all devices (??). 

If I stream music direct from either the Quobuz or Amazon Music HD apps (i.e. not through Sonos) then the experience is even worse with drops outs and skips on every song. Same if I download the songs. 

Sorry for the long, rambling post but I hope to have described the issue accurately. As said, I am no technophile and would welcome any simple guidance on things I can try to optimise my setup and enjoy the hi-res providers. 

Thanks

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Best answer by DerkleineEnglaender

Quick question to set up with the Boost: if I do set it up on the other floor, connected directly to the router, do I understand it correctly that I then disconnect the Playbase on this floor from the Magic adapter and the run it also over WiFi? 
 

87 replies

Show previous replies
DerkleineEnglaenderAuthor
Trending Lyricist I
April 21, 2021

I would prefer not to buy a mesh system having bought the Magic 2. I will try a Boost however- reading the information on it, it looks like it may provide enough of a “boost” to my system upstairs if I plug it downstairs to the router directly. Or am I being too optimistic?

Smilja
Smilja
April 21, 2021

@DerkleineEnglaender, Sonos has a generous return policy (100 days in Germany), if you purchase the Boost at Sonos Shop. 

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
DerkleineEnglaenderAuthor
Trending Lyricist I
April 21, 2021

I saw that, so I guess nothing to lose

DerkleineEnglaenderAuthorAnswer
Trending Lyricist I
April 21, 2021

Quick question to set up with the Boost: if I do set it up on the other floor, connected directly to the router, do I understand it correctly that I then disconnect the Playbase on this floor from the Magic adapter and the run it also over WiFi? 
 

DerkleineEnglaenderAuthor
Trending Lyricist I
April 21, 2021

@ratty @Corry P  if you would be so kind to help on my last post re. Boost set up / Playbase connection. Thanks 

ratty
ratty
April 21, 2021

You'd disconnect the Playbase from the wired connection. 

DerkleineEnglaenderAuthor
Trending Lyricist I
April 21, 2021

Thanks @ratty . I was reading through some forum posts about adding the Boost to an existing set up, and saw that you have previously provided advice. If I understand correctly:

- first I will  add the Boost unwired to the network, albeit on the other floor of the house and near the router.

  • when it has settled, then I will disconnect the Playbase from the Ethernet on the floor where my system is and go to the other floor and connect up the Boost.
  • is that right or any any particular order to follow? 

 

ratty
ratty
April 21, 2021

I think the controller now asks for the Boost to be wired in order to be added, so:

  1. Leave the Playbase wired to its powerline adapter
  2. Wire the Boost to the router
  3. Add the Boost
  4. Unwire the Playbase
DerkleineEnglaenderAuthor
Trending Lyricist I
April 24, 2021

Morning all. Boost has arrived and set it up as @ratty describes above and per instructions. Group in the living room all working (including the now unwired Playbase) but problem appears to still be there. When streaming Quobuz through Sonos app it skips last 8 seconds. When streaming direct from Quobuz app via AirPlay it drops intermittently. 

How do i check that the Boost is integrated/working in the system and doing what it is mean to be doing? Do I need to give it time to “settle”? Apart from the Sonos app telling me that the Boost is set up, and listing it on my devices, I cannot determine anything. Do I need to restart anything?

Just want to make sure I try everything before deciding to return the Boost. Thanks 

ratty
ratty
April 24, 2021

If the Boost wasn’t working you wouldn’t be able to see the players. You can look in About My System and check that everything appears to be in order.

Now that you have an officially supported configuration, i.e. no longer dependent on the powerline connection, I suggest you take a fresh diagnostic within 10 mins of a dropout and post the number.

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