Avid Contributor I

Answered

Give up on Sonos ?

Forum|Forum|4 years ago
July 17, 2022
21 replies
848 views

I’ve had Sonos since the early days, currently at about 29 devices. About since changing satellite internet providers (Hughes to Starlink), my system has become useless. The hone app is very slow, and doesn’t find all my rooms. When I try to play music from my NAS drive or TV audio going into a Connnect or Play:5, It is “unable to play music”. I called Sonos CS and they blamed it on satellite internet, telling me how internet dependent Sonos was. Why is it “internet dependent” for local sources? I understand that for sources like Tune-In, but why for local sources? The interaction appears to be wifi-related since logging into my router, it sees all the Sonos devices along with printers, PCs, etc. If it really is my internet connection, is there a way/device to spoof it into working with my local sources?

TIA

Don, Central VA

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Best answer by buzz

After switching to “bypass” mode, I recommend that you power down both Starlink and the Netgear. Allow the Starlink to reboot, then start the Netgear. It’s possible that both units will figure out what must be done without the reboot, but it’s frustrating if the system does not promptly or never works out the required details until a reboot.

Only the Netgear should be wired to the Starlink everything else is connected through the Netgear.

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D

Don_23805Author

Avid Contributor I

Followup on month-old post . . . I changed my “wired Sonos” unit from a Play:5, gen 1 to a ONE, factory reset all units and rebuilt the (S1) system. It comes up with Tune In and Sonos Radio, but haven’t figured out how to add NAS drive again. I have used an Adonics NAS 4.0 for years. Having no luck getting it to work and Addonics seems to have retreated to Taiwan. All their pages come up 404. I know all music is on the USB drive because if I plug it in the car, all works fine. Windows Explorer (is that what it’s called?) shows ADDNAS as a network drive, but subservient to it is Don23805, which is the Admin User name for Addnas. Clicking on that returns “Windows cannot access \\ADDNAS\Don23805”, error code 0x80070035 Network Path not found, and a useless offer to Diagnose suggesting misspelling. Any insights?

TIA

Don

N

nik9669a

Senior Virtuoso

Is ADDNAS the host name or the drive folder?

buzz

Grand Maestro

Their website seems active and there are manuals, but I don’t know if this is your model. If the USB drive is OK, maybe you can attach it to your network another way. Some routers will support USB memory.

I don’t expect that “Don23805” should be part of the Path name. It would be part of a username/password, if required. What is the folder structure that you see in the car?

D

Don_23805Author

Avid Contributor I

is this the answer to your question? . . .

If I click on the Don23805 folder I get:
does that help?
Don

Ken_Griffiths

@Don_23805
I’m guessing it’s an old SMB1 share and the SMB1 protocol has been disabled in your windows O/S - you just need to switch on the earlier version of the protocol in Windows to access it via that platform. See this link:

https://docs.microsoft.com/en-us/windows-server/storage/file-server/troubleshoot/detect-enable-and-disable-smbv1-v2-v3

To setup the library however in Sonos S1 App see this link below:

https://support.sonos.com/s/article/78

Airgetlam

For what it’s worth, Sonos doesn’t care that Windows can’t see the share. It’s working from the Linux side on the Sonos devices, and using that access to feed the data to the controller.

Bruce

D

Don_23805Author

Avid Contributor I

Wow! Lots of possibilities. I got rid of the ADDNAS, and plugged the USB music stick into the USB port on th Netgear Nighthawk router. Rebooted it & W7 PC. No real progress.

At my apt I have an S2 system (2x ONE SC’s and G3 sub). Since the laptop there is always on, I plugged the music USB drive into the laptop and it works fine. Maybe I could try the same at home on the S1 system since the intel NUC is always on. Thoughts (and gratefu for all the help)?

Don

PS:

both cars have identical USB drives. Hard to tell hierarchy since both come back to previous playing music. Bet never any mention of a Don23805 folder. That seems to be an ADDNAS artifact.

Ken_Griffiths

@Don_23805,

A Sonos S1 system is able to view/access a shared library using SMBv1, or the http protocol, from a mobile device or PC/Mac computer respectively.

An S2 System can also view/access library shares using the higher (more secure) versions of the SMB protocol - upto version 3.

If using the USB drive, then simply share the library folder on your Intel NUC and use the Sonos App Controller installed on that PC device to setup the share using http - the issue of course is you need to leave the NUC powered on at all times to use it and ‘may’ have to switch off some of its power management features to prevent the connection to the shared library being lost (perhaps🤔?), but just see how it goes after you have setup the library share and have it working with Sonos.

M

MarkATX

Contributor I

So is there a way to get Sonos working with StarLink? Just upgraded from HughesNet which worked fine with Sonos…..

D

Don_23805Author

Avid Contributor I

I’m not sure my advice should be gospel since I’m having all the trouble. I, too, went from hughes to Starlink. The new Starlink router doesn’t have an ethernet jack. You have to spring another $25 for their accessory one. My impression was that I didn’t get the wifi coverage with their router as I do with the Netgear. So the Netgear is fed by the SL. Everything thing comes from the NG. Only have to be careful to set network to NG, because things like my printer are connected there.

Everything working except getting my music thumbdrive to play to Sonos. HTH

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