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Contributor I
June 9, 2025

Ghost TV

  • June 9, 2025
  • 20 replies
  • 362 views

I have a large Sonos system (19 devices).  I have purchased another 10+ devices in the past but upgraded them.  So needless to say I know my Sonos.

I have had a problem with a Ghost TV  as the main imput into two of my rooms that only have amp(s).  A while go I factory reset all of my devices and everythign was working great.   Then one day I choose to expand the TV to these other rooms.   I have not been able to remove the Ghost TV since then. 

 

L2 has even replaced one of my amps.   

 

The good thing is that after 9 months I think I know the fix.  I have to factory reset all of my devices (2+ hours) to get rid of the Ghost TV, and never expand the TV into those rooms again.   

 

The problem with the Ghost TV is that those rooms become surrond sound speakers only.   

 

NO - I will not talk to support desk any more.   Hours upon hours to get to support desk to go now where  - you guys are painful.   Enough with varify my phone number, email etc…..Every time - Every transfer after 20 min of lets try this ….lets try this…   

 

I NEVER had this problem with the OLD Controller.   It worked fine - stop asking what type of speakers.   It works in the rest of the house and the 16 other speakers!   

 

BTW:  I only use Amazon Music - It is on my phone, and i use it in my car  and everywhere else.  Please fix the App with the Amazon music.  Extra clicks all the time. 

 

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20 replies

buzz
June 10, 2025

The regulars have not Factory Reset our systems in years — since we discovered it wastes time.

Obviously, I don’t understand what you are trying to accomplish and therefore cannot offer any useful advice.

106rallye
June 11, 2025

To “extend the TV from one room to another” has no meaning within the Sonos lingo. That makes it hard to understand your problem. The fact you’ve already decided this is Sonos’ fault makes it harder to help you.

So you’ve grouped two systems, following this guide: https://support.sonos.com/en/article/group-and-ungroup-rooms

But a part of the group plays like it is set up as if it were surround speakers? That would indeed be strange - though not many people have this problem since I’ve not read about it here.

What do you mean by “turn everything off”? Do you pause playback or do you cut power?

melvimbe
June 11, 2025

Why are you against factory resetting?   

I did use the group function, it really is a flaw in the software.

 

How is the group function a flaw?  You do understand that groups and bonding speakers as surround speakers are not the same thing, right?

Danny
Mike 2024Author
Contributor I
June 11, 2025

106rallye  

If you are watching TV in Room B (Kentucky Derby) and you want everyone to hear the race throughout the house.  You add Room A (Speakers) to everyone can hear the race, even though they do not see the TV.  So I extended the TV sound to the other room.

 

When the race is over I turn off the TV.  Everything is “Ungroup upon music”.    

However, when I try to play Music in Room A (at a later date)  The speakers only play sound sound not the main speakers anymore.   When I look at the app it shows line-in is a TV to Room A  and there is no TV in Room A.   

Senior Virtuoso
June 11, 2025

In your first post you say “I have purchased another 10+ devices in the past but upgraded them.  So needless to say I know my Sonos.” 

Will you please, using Sonos terminology, describe your basic rooms setup? What speaker(s) are in Room A, Room B, etc? You say “You add Room A (Speakers) to everyone can hear the race, even though they do not see the TV.  So I extended the TV sound to the other room.” Do you group Room A with Room B? There’s no “add” or “extend” in Sonos terminology, other than adding them as bonded surrounds or adding them to a group. Are you doing one of these, or what?

Mike 2024Author
Contributor I
June 11, 2025

I Grouped the rooms together not add more speakers to the room.

 

I am busy for the next 2 weeks before I have the time to factory reset all of my Sonos players.  

Senior Virtuoso
June 11, 2025

What is, or where in the app settings is, “Ungroup upon music”? 
 

If I understand you correctly:

Room B speaker is set to TV audio;

You group Room A so it too is playing TV audio;

You turn off the TV so nothing plays to Room A or Room B (but they are still set to play TV audio).

 

If you then want to play music to Room A, you Choose room A in the app, then select your music source - ITunes, Sonos Radio, Amazon music or whatever. Then the speaker(s) in Room A should play the selected source. Room B is still set to TV audio, but the tv is still turned off so there’s nothing playing through the speakers in that room.  You can then group Room B to share Room A audio, but need to do the grouping to hear music in Room B.)

 

Is that what you’re doing? At what point does that sequence fail? What error messages do you get?

 

You mention “When I look at the app it shows line-in is a TV”. Do you have a soundbar, or are you using a speaker with an aux (line-in) connection?

 

 

Mike 2024Author
Contributor I
June 11, 2025

Sound bar and ungroup on autoplay

Mike 2024Author
Contributor I
June 11, 2025

No errors 

Senior Virtuoso
June 11, 2025

You seem reluctant to fully answer my questions and my attempts to clarify and understand what you’re doing and experiencing. 
 

I can group rooms, to listen to the tv audio from my lounge in my kitchen too, and I can then play music in the kitchen the following day. No power downs, no factory resets, so the app doesn’t seem to be at fault despite what you have implied earlier.

I wish you luck in resolving your issue, but as you won’t help me to try to help you, I’ll bow out and see if anyone else will try to help. 

I also wonder whether this is the reason others are also quiet in this thread? 

I will just repeat what’s already been said: factory resets will rarely resolve problems, but it will delete any data that might help Sonos support understand the problem.