Contributor I

Answered

Following 12.2 Update the “Line-In” is no longer working

Forum|Forum|5 years ago
November 12, 2020
16 replies
788 views

Following the update to the IOS Sonos app v 12.2 the “Line-In” is not playing sound through any of my 8 devices. Prior to the software update it worked flawlessly. Is anyone else having this issue? You can see a typical play back in the screen shot. The dancing bars look normal for play back. All other sources play back normally. It’s just “Line-In” that isn’t working and it’s driving me nuts! 😂👍🏻

I have tried the following:

unplug all components and plug back in (power)
unplug lan cables from Port to Lan Router and plug back in
Unplug RCA cables from all components and plug back in

Line-In issues

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Best answer by KevinRyan

Hi All,

Thanks for all of the feedback here. I used John B’s advice and disconnected the Integra Receiver from the Sonos Port and plugged in a dormant DVD player just to test the Sonos Line-In from a different source. BAM 💥 it worked! The issue I have is not Sonos but rather the Zone 2 out port on the Integra DRX 4.3.

I’ve tried a number of remedies for that but so far no luck. Sonos for me is still rock solid … Onkyo and the Integra is a case of fool me once shame on you fool me twice shame on me. I have had this receiver, my second Integra, for only about a year and a half and now it’s acting up like the first one. The hard part is it has been superb until this point. Hopefully there is a fix for this issue.

* Fingers Crossed *

Thanks again for the input…

Cheers, KR

Show previous replies

J

John B

In fact I didn't even have to use the app to test it! Software developer or not...

K

Kishen

Lyricist I

I agree that it’s a remote control.

Remote controls via Apps are also software.

Since the App (remote control) has been upgraded, it could be an remote control issue of the IOS app.

I suspect not sending the signal to let the Five play the line-in.

J

John B

Well let's all just wait and see rather than speculate.

K

Kishen

Lyricist I

Agreed! Thanks again for thinking along.

I’m still bummed about it and hope that Sonos can explain what is happening.

K

KevinRyanAuthorAnswer

Contributor I

Hi All,

Thanks for all of the feedback here. I used John B’s advice and disconnected the Integra Receiver from the Sonos Port and plugged in a dormant DVD player just to test the Sonos Line-In from a different source. BAM 💥 it worked! The issue I have is not Sonos but rather the Zone 2 out port on the Integra DRX 4.3.

I’ve tried a number of remedies for that but so far no luck. Sonos for me is still rock solid … Onkyo and the Integra is a case of fool me once shame on you fool me twice shame on me. I have had this receiver, my second Integra, for only about a year and a half and now it’s acting up like the first one. The hard part is it has been superb until this point. Hopefully there is a fix for this issue.

* Fingers Crossed *

Thanks again for the input…

Cheers, KR

J

John B

Glad your issue is sorted (well, from a Sonos perspective). There is a natural tendency to think a recent update is responsible for a problem, but in long experience on here it rarely is. When there is a non-trivial software bug (very rare, but it has happened) the forum is absolutely deluged with posts about it, so this looked more likely to be a coincidental local issue, as it has proved.

Now just need to discover the cause of @Kishen ‘s problem. Maybe also worth trying a different device. Also check that the TV is still set to send audio over the correct output - TV firmware updates have been known to reset things.

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