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Contributor I
May 9, 2026
Answered

Fives and Victrola Stream major issues

Howdy. I have two Fives, not using (and not interested in using) them as a stereo pair - one is in the bar room of my restaurant and the other is in the rear dining room. They never have trouble pairing with each other - they always play the same thing just fine. 

 

I have a Victrola Stream Onyx, because we play our music on vinyl. I was having a lot of trouble keeping this connected via WiFi, so I ran an RCA cable to the bar room speaker, and everything was working just fine. 

 

After a recent Sonos auto-update (now disabled), the signal from the turntable started dropping out, especially whenever I pause long enough to flip a record. 

 

Yesterday, I did a factory reset and set the system back up. I noticed that when I deleted the Victrola app and removed the turntable from my WiFi network, things seemed stable again. Until they didn't: the volume started randomly changing (usually set to 50, I needed it well above 70 to hear it correctly; it would then randomly get extremely loud), and often when the volume was louder the music sounded "wobbly," and believe me I wish I could come up with a better term - but not smooth. It would also drop out, until I pressed "Line-In" again on the main panel of the Sonos app. There are no other sources active - I have used Spotify to cover in emergencies like this, briefly, but nothing active right now. If this matters, I'm running an Asus mesh network, and all other devices (including my Toast POS system, which is notorious when it comes to connectivity) are quite stable. The bar room speaker is connected wirelessly, and the dining room speaker is wired to the router directly just for stability (and it's the speaker that's convenient to cabling). The RCA connection from the turntable runs to the bar Five - and as I mentioned, if that one manages to play, the other Five has no trouble mirroring it.

 

I have researched this for hours and hours, and have played with all the line-in settings, line-in levels, etc., on the Sonos app. I've tried making each speaker, separately, the "main" speaker as well.

 

Today, I'm going to take my Audio Technica turntable to the restaurant and see if that variable changes things. (And if it does, I will have a LOVELY Victrola Stream Onyx for sale!) (And if it doesn't, I will have a LOVELY pair of Fives for sale!)

 

Anyone have any ideas? It's incredibly frustrating that the simplest and basically oldest method of sound reproduction has become needlessly, and hopelessly, complicated. I need this system to just be dumb, and, most importantly for my business, to just keep working once it's working. I feel like this system is an entry-level employee in a skilled job! 

 

Any insight or advice would be greatly and humbly appreciated! Thank you! 

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Airgetlam
AirgetlamAnswer
May 9, 2026

I’d be tempted to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here. Especially if you think this is related to the firmware update. 

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Bruce

11 replies

pjulianpAuthor
Contributor I
May 9, 2026

Thank you!