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gusayala
Contributor I
October 5, 2020
Question

Error when streaming music from Amazon Music.

  • October 5, 2020
  • 1 reply
  • 110 views

Hi:

 

Im getting an error when trying to play music from the Sonos S1 app or even from the Amazon Music app,  the message i got its something like:

“The’re an error establishing conection to ****.cloudfront.net”

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1 reply

Simon B
Simon B
Retired Sonos Staff
October 6, 2020

Hi @gusayala, Thank you for reaching out and welcome to the community. Sorry to hear that you’re having issues with your Amazon Music. I’ll ask some questions so we can check on this issue. 

  • When did it start happening?
  • Is it happening on all devices where you have the Sonos App and the Amazon Music App?
  • Are there any changes made in the settings before the issue occurred?
  • Is it happening on all songs or content that you're streaming?
  • Have you tried to remove and readd the Amazon Music subscription from the Sonos App to check if that will work?

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

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