Skip to main content
RamLaFam
Contributor I
January 10, 2020
Answered

error Message 803

  • January 10, 2020
  • 9 replies
  • 2303 views

Had difficulty connecting our brand new Connect. Finally got it set up via the Ethernet but it immediately needed to update. Error message 803 received. Unable to update. Any helpful info? 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by RStock521

    I ended up messaging support on Twitter. They had me run a diagnostic, then sent me a unique link to change some setting and force the update. Fixed my issue.

    9 replies

    AjTrek1
    AjTrek1
    January 10, 2020

    Try a manual update. Try these hints https://support.sonos.com/s/article/2382?language=en_US which includes manual update I mentioned.

    Cheers!

    Together Everyone Achieves More = T.E.A.M.
    RStock521
    Contributor I
    January 11, 2020

    Try a manual update. Try these hints https://support.sonos.com/s/article/2382?language=en_US which includes manual update I mentioned.

    Cheers!

    Error code 803 is not included in that list.  I’m having the same issue with my (new to me) Play 5 Gen 1.

    AjTrek1
    AjTrek1
    January 11, 2020

    That’s true error 803 is not listed. In my post l meant that you should try a manual update. The link was for further reference.

    Together Everyone Achieves More = T.E.A.M.
    RStock521Answer
    Contributor I
    January 11, 2020

    I ended up messaging support on Twitter. They had me run a diagnostic, then sent me a unique link to change some setting and force the update. Fixed my issue.

      Gnudog
      Lyricist I
      April 28, 2020

      I bought a used connect online and was triggering the error code upon setup. I was able to fix the issue by unplugging all units except for the new (to me) Connect that would trigger the error. With that being the only unit on the system, the update went thru. Then plugged back in  all the other units including a sub, playbar, 3 Play 5’s, 10 play 1’s and 2 more connects. System works as should now. Hope this helps. 

        frednorthrop
        Lyricist I
        May 4, 2020

        More to the point, the link will not tell you how to perform a manual update.

        Airgetlam
        Airgetlam
        May 4, 2020

        Correct, it requires a specific update for your individual device/software rev. There isn’t a generic manual update. 

        Bruce
        tmittler
        Lyricist I
        August 21, 2020

        Gnudog got it right.  Start your system, connect your new unit, take everything else off the system, and it will update the new unit.  You still may have to try a couple of times to get the new unit to connect, but from there the system takes over.

        bwjthomas
        Lyricist III
        October 4, 2020

        Had difficulty connecting our brand new Connect. Finally got it set up via the Ethernet but it immediately needed to update. Error message 803 received. Unable to update. Any helpful info? 

        I had the same problem adding a Sonos 5. App told me Sonos 5 needs an update. When I ran the update I got the failed notice. More info showed error 803.

        I fixed it by turning all the other Sonos devices off and did the update again. This seemed to work for me. I then turned all the others back on and so far so good.

        Hope that helps.

         

        Ben

          Terms & ConditionsAccessibility statement