Era 300 as stereo with turntable connected

Forum|Forum|1 year ago
May 17, 2025
24 replies
423 views

I have a sonos system with 10 speakers wich works well. Until I connected two Era 300 as stere pair with a Pro Ject T1 SB lined in to the left. When I stream music the right 300 drops out and the whole system goes caos with soud dropping out in all rooms and sonos switching songs.. When I play a record on the stereo pair, the right speaker drops in and out all the time. When I spoke to Sonos they said It had to do with the setup on the router. Now I have forced the router to only use channel 6 on 2,4 and channel 100 on 5. With no luck. I have very good wifi speed all over the house. What should I do? Buy a new wifi6 router?

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Best answer by Jamie A

Hi @Kjelleinar, welcome to the Sonos Community!

I’m sorry to hear that you’re having trouble with dropouts on your system. There’s nothing regarding your router that is unsupported or needs any specific changes from what I can see.

I had a look into your case with support and see it was mentioned you have a wireless extender as part of your network. If you do have one, this isn’t supported as it doesn’t meet the Sonos System Requirements and can cause the issues you’re experiencing, such as: dropouts, intermittent audio, or no sound at all.

I would suggest removing it or powering it off and testing your system to see if the dropouts still occur when you try to play a record. If it helps, then I’d suggest looking into a Wi-Fi mesh router, as that is what we’d recommend using if you want to extend your homes network. If it doesn’t help, then keep the extender disconnected, submit a diagnostics, and contact our support team for further assistance. They can continue where you left off and help you troubleshoot this issue further.

I hope this helps!

Show previous replies

buzz

Grand Maestro

Very likely a hardware issue. It would be very handy if we could access the diagnostics. Support should be able to sort this. You can send diagnostics after each of your trials that fail.

K

KjelleinarAuthor

Trending Lyricist I

Spoken to support today. Conclusion: Most likely a harware issue. They will send me a new Era 300 as replacement for the «problem-speaker». I surely hope this is the final solution…

StofferRussell

Lyricist I

I have exactly the same problem with my right Era 300 speaker when using the line-in with my tuntable. The pair work together fantastically well (since the app was updated) for streaming music but every time I play a record, after 5 seconds the right speaker disconnects.

Airgetlam

You may want to call Sonos Support directly to discuss it, too.

Bruce

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