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Monte03
Contributor II
November 19, 2021
Answered

DTS problem while playing a Bluray Disc on PS4

  • November 19, 2021
  • 10 replies
  • 970 views

Hello,

I tested today the DTS sound with a Bluray Disc via a PS4 with my Playbase but the sound is hacked ( not continious). In the sound settings of the PS4, i did opt for the dts format.

Does anyone know a solution for this problem?

Best regards,

monte03

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Best answer by Monte03

Hello,

I can confirm that the problem was TV and not Sonos related. I Have a Philips TV and after the latest firmware update of the TV with eArc HDMI changes, everything works fine now :)

 

Problem resolved !

 

If you have also a Philips TV :

  • get the latest firmware
  • go to audio settings and set it to “Mehrkanal bypass” sorry i don’t know the english translation
  • on PS4 set the audio setting to “Bitstream DTS”
  • in the settings of your blu-ray choose “DTS”
  • and finally in the settings part while playing the blu-ray disc choose “Bitstream”

Best regards,

monte03

10 replies

sgt_leo
Lyricist I
November 19, 2021

Same DTS problem with nvida shield + Arc. Stuttering sound.

Beam (Gen 1) with nvida shield DTS sound is ok. Must be a sotware issue :-(

GuitarSuperstar
Lead Maestro
November 19, 2021

While the disc is playing on the PS4, have you pressed the Options button > Settings > Audio Format and set it to Bitstream (Direct)?

"Receive with simplicity everything that happens to you." - Rashi
Monte03Author
Contributor II
November 19, 2021

While the disc is playing on the PS4, have you pressed the Options button > Settings > Audio Format and set it to Bitstream (Direct)?

Hello, no i opted in the sound settings of the PS4 for DTS. But I will try bitstream direct.

Thanks for your help

GuitarSuperstar
Lead Maestro
November 19, 2021

While the disc is playing on the PS4, have you pressed the Options button > Settings > Audio Format and set it to Bitstream (Direct)?

Hello, no i opted in the sound settings of the PS4 for DTS. But I will try bitstream direct.

Thanks for your help

There are two separate audio settings that you need to set on the PS4:

  1. Settings > Sound and Screen > Audio Output Settings > Audio Format (Priority) > Bitstream (DTS)
  1. While the disc is playing, press the Options button on the PS4 controller, select Settings > Audio Format > Bitstream (Direct).
"Receive with simplicity everything that happens to you." - Rashi
Bennoit
Trending Lyricist I
December 9, 2021

Hello, I have the same problem with the PS5, games and blu-ray disc movies. The sound is not continious by hdmi arc.

Monte03Author
Contributor II
January 27, 2022

Hello,

After the latest update of the Sonos app, i retried it on the PS4, but the sound was still shuttering. Is the problem related to Sonos or the PS4?

Can someone with the same config try and report please ?

Best regards,

monte03

Bennoit
Trending Lyricist I
February 10, 2022

Hello,

After the latest update of the Sonos app, i retried it on the PS4, but the sound was still shuttering. Is the problem related to Sonos or the PS4?

Can someone with the same config try and report please ?

Best regards,

monte03

On PS5, i have the same problem than you for games and  bluray disc movies.

Bennoit
Trending Lyricist I
February 12, 2022

Hello, 

 

I think problem com from the TV. HDMI of my TV are 2.0, i bought a hdmi earc splitter FeinTech VAX04101 version usb and DTS is working good now. I have dolby true HD also but the DTS HD doesn't work yet. May be sonos will do an update soon. 

Monte03AuthorAnswer
Contributor II
March 12, 2022

Hello,

I can confirm that the problem was TV and not Sonos related. I Have a Philips TV and after the latest firmware update of the TV with eArc HDMI changes, everything works fine now :)

 

Problem resolved !

 

If you have also a Philips TV :

  • get the latest firmware
  • go to audio settings and set it to “Mehrkanal bypass” sorry i don’t know the english translation
  • on PS4 set the audio setting to “Bitstream DTS”
  • in the settings of your blu-ray choose “DTS”
  • and finally in the settings part while playing the blu-ray disc choose “Bitstream”

Best regards,

monte03

    Bennoit
    Trending Lyricist I
    March 15, 2022

    Hello, you are right, I downloaded the lastest firmare and it’s working now.

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