Answered

Dropped Sonos Amp

Forum|Forum|5 years ago
February 23, 2021
4 replies
87 views

I have an Amp, Playbar and Play 5 in different rooms. I never updated to S2 as I didn’t want to use 2 different apps. When I opened the Sonos App today, my amp is now gone. I can cast to it so I know it is still working, any thoughts as to why it disappeared from both my iphone app and desktop app?

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Best answer by Corry P

Hi @Chris Collins

Welcome to the Sonos Community!

Are you still having this issue? If so, and if you have any WiFi boosters or extenders, please turn them off and test.

Otherwise, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

G

GuitarSuperstar

Lead Maestro

Could be a network issue. Try unplugging the Amp from power for about a minute and rebooting your router.

"Receive with simplicity everything that happens to you." - Rashi

C

Chris CollinsAuthor

Could be a network issue. Try unplugging the Amp from power for about a minute and rebooting your router.

Thank you for the suggestion. Tried it but made no difference

G

GuitarSuperstar

Lead Maestro

You can try a factory reset of the Amp: https://support.sonos.com/s/article/1096?language=en_US

"Receive with simplicity everything that happens to you." - Rashi

Corry PAnswer

Sonos Staff

Hi @Chris Collins

Welcome to the Sonos Community!

Are you still having this issue? If so, and if you have any WiFi boosters or extenders, please turn them off and test.

Otherwise, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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